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Can't hear though levels show audio

Explorer ,
May 28, 2017

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Can't hear audio!

OK. Mute is OFF. All tests are fine for audio and speakers. I can hear sound on things outside of Premiere. I see the audio levels of my video indicate sound. But I can't hear anything.

Would love some help.  ....Susan V

Adobe Community Professional
Correct answer by Steve Grisetti | Adobe Community Professional

Audio Hardware settings can sometimes change when you just plug a USB microphone or headset into your computer.

Please mark this question as correctly answered, jazz.

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Can't hear though levels show audio

Explorer ,
May 28, 2017

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Can't hear audio!

OK. Mute is OFF. All tests are fine for audio and speakers. I can hear sound on things outside of Premiere. I see the audio levels of my video indicate sound. But I can't hear anything.

Would love some help.  ....Susan V

Adobe Community Professional
Correct answer by Steve Grisetti | Adobe Community Professional

Audio Hardware settings can sometimes change when you just plug a USB microphone or headset into your computer.

Please mark this question as correctly answered, jazz.

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May 28, 2017 0
Adobe Community Professional ,
May 28, 2017

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Do you have a microphone or headset plugged into your USB? Unplug it.

Also go to Premiere Elements Preferences (under the Edit menu) and check to ensure your Audio Hardware is set to play out your speakers.

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May 28, 2017 2
Explorer ,
May 28, 2017

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Thanks for the reply.  Unfortunately, none of these is the cause of the problem.  What else?

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May 28, 2017 0
Explorer ,
May 28, 2017

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Crazy but fooling around with the "audio hardware" and it's FIXED! No idea what changed. Not complaining. Thanks again.

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May 28, 2017 0
Adobe Community Professional ,
May 29, 2017

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Audio Hardware settings can sometimes change when you just plug a USB microphone or headset into your computer.

Please mark this question as correctly answered, jazz.

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May 29, 2017 0
Explorer ,
May 29, 2017

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Good to know.

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May 29, 2017 0