Copy link to clipboard
Copied
PROBLEM: When analyzing faces in Adobe Elements Organizer, we cannot open the media (video or picture) for selected face by double-clicking.
BACKGROUND: Not sure why, but sometimes we can open the media for the face by double-clicking the face and sometimes we cannot. What we suspect is that face recognition may be running in the background and is not allowing us to open the media for that face. If this is the case, how do we stop face recognition from running so we can select the media for the desired face?
Thank you for any help.
Copy link to clipboard
Copied
ADDENDUM: We are posting an addendum to our own problem submitted above, with an additional clarification. Since posting, we have found that the disparity in being able to drill-down arises from whether we are working in Elements Organizer with NAMED people stacks or UNNAMED people stacks. In the case of UNNAMED people stacks, we can view faces, double-click a face, view a grid of the media with the photo or video selected, then enlarge the photo or view the video in order to identify the unnamed person or stack.
On the other hand, we CANNOT do the same thing when working with NAMED people stacks. It is beyond comprehension why this would be the case. Even with NAMED stacks we are trying to positively identify people and remove improperly identified faces (automated face analysis or manual mistakes) from a NAMED stack. Yet, we cannot drill-down to the media (photo or video), like in UNNAMED stacks, in order to identify the person. The faces are often too small, dark, in profile, or blurry and can only be identified by zooming into the photo or watching the video. So why would we be robbed of the drill-down feature in NAMED stacks?
ADDITIONAL OBSERVATIONS:
As newer users, perhaps we have missed some obvious options here. But if not, Adobe has inadvertantly (hopefully) complicated an extremely simple process. Why not just let us double-click any face, named or unnamed, immediately display an enlarged photo or playable video, then let us further zoom-in/out or pan in order to positively identify a face? This seems to be a critical shortcoming of the Adobe Organizer!!
Thank you for your assistance with this key issue.