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Cant acces Premiere elements

New Here ,
Jul 27, 2020

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New computer , moved all my stuff via timemachine (succesfully !) but trying to start up previous video projects ends with a new "sign in" . Ive connected to Apple account wich say all set with the application and then new sign in . When I go via "sign in " with my  adobe identity (new and accepted password) it just bounces back to "sign in" . all above happends when I try to open a new project....

 

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Cant acces Premiere elements

New Here ,
Jul 27, 2020

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New computer , moved all my stuff via timemachine (succesfully !) but trying to start up previous video projects ends with a new "sign in" . Ive connected to Apple account wich say all set with the application and then new sign in . When I go via "sign in " with my  adobe identity (new and accepted password) it just bounces back to "sign in" . all above happends when I try to open a new project....

 

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Tips and tricks

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43

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Jul 27, 2020 0
Adobe Community Professional ,
Jul 27, 2020

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Have you tried uninstalling/reinstalling the software?

Which version of the program do you have on which OS?

 

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Jul 27, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Jul 27, 2020

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Time Machine will not properly move Adobe applications.  You need to do an uninstall, possibly use the Cleaner Tool, and then do a proper installation from disc or an installation file.

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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