Cant open saved video

Report · Aug 26, 2017

Try to open saved project on Element 15 premiere. Instead I get a message: "..this type of file not supported..etc...

And on the screen texts in different languages: media off line..

Question 2. I have bought Premiere elements 15 and Photoshop elements 15. As far as I can see, they both are the same?

Lars Gävle Sweden

Report · Aug 26, 2017

Premiere Elements is a video editor. Photoshop Elements is a photo editor.

What type of file are you trying to open in which program -- and what steps are you taking to open it?

If it is a video file, you don't open a video file in Premiere Elements. You import it into a project using Add Media/From Files and Folders.

Report · Aug 26, 2017

Hi. Think you för answering me so quickly. No thé video is already Opened Into Adobe elements and Edit in the program and saved as a Project there. When I try evenually try to open the saved project it says that I can not. With regards from Lars

Skickat från Samsung Tablet.

Report · Aug 26, 2017

I'm sorry. I don't understand what you're saying, Lars.

Report · Aug 27, 2017

Hi. I can see that. The computer change the lettersk somehow.

Well. This is what I do. a) I add media. In this cage some of my videos. b) I start to edit. c) I save the material. This edit film can easily be open

the same day. When I try to open it the next day following will happen: d) I click on "open project" e) I click on my saved project. f) a text comes upp which says

that it can not open a file of this type. g) texts comes up on the screen with a red background. But my project does not open. Well it has happened that it will open eventually of any mysterious cause. But today for example it does not open.

With best regards

Lars

-

Ursprungligt meddelande----

Från : forums_noreply@adobe.com

Datum : 2017-08-26 - 23:02 (WEST)

Till : lars.tallberg@telia.com

Ämne : Cant open saved video

Cant open saved video created by Steve Grisetti in Premiere Elements - View the full discussion

I'm sorry. I don't understand what you're saying, Lars.

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Report · Aug 27, 2017

I don't know why that would happen, Lars.

Report · Apr 24, 2018

I'm having the same issue!! And no one can help me!! I wish I could get my money back. this sucks!! I can't open any projects that I have spent hours working on!!!

Report · Apr 24, 2018

bradyb61338885 wrote
I'm having the same issue!! And no one can help me!!

I'm sorry for your frustration. I don't know what the time period is, but Adobe will give you your money back if you bought directly. If you bought from a third party retailer, their policy may be different.

Please be assured that Premiere Elements is reliable software.

Premiere Elements (and other video editors) do not put video files into a project. Instead it creates internal links and references to them internally. If you move the source media, the project will open with the red screen and many languages telling you the media is missing.

Put the original media back where it was when you started the project!

Report · Apr 25, 2018

I haven't moved the files. For example, I just created a project and saved it than went back to open it and the same thing happened. I've seen a number of people on here with the same question but haven't seen a solution given yet.