Certain Lengths of Files No Longer Being Accepted

[OhSleep3rz]

I've been using Premiere Elements for some time now, with several different projects of mine. I am far from an expert though, and need som help with a recent issue of mine. I have been using Elements and Elgato together, to record and edit footage of different things, and recently Elements has stopped accepting video files longer than 15 minutes. When I try to use a file longer than that it pops up an error message saying "The Importer Reproted a Generic Error." I have in the past been able to use files of up 2+ hours in length and had no issue whatsoever. I have already lost dozens of hours of footage to this issue, so any help on the matter would be greatly appreciated.

[Steve Grisetti]

Elgato's video can present challenges to editing software. It's not the best screen capture software by any means.

You may need to convert your Elgato video to a more conventional MP4 in order to get the best workflow. Here are my instructions for getting editable video using the great, free Handbrake video converter.

[OhSleep3rz]

As it turned out the issue involved an external hard drive I had plugged into my PC that won't  accept standard MP4 files. Which is why Elgato was converting my video files to weird formats. All I had to do was select my PC's storage space as the default export location for Elgato, and it fixed the problem. I have bookmarked the video for later reference. Thank you for your answer, it really helped me find the problem!

[John T Smith]

Is that external drive formated fat32 (with a maximum file size of 4Gig) or ntfs with no file size limit?

[OhSleep3rz]

I don't know. How would I check that?

[OhSleep3rz]

I found a properties menu that says the hard drive is FAT32. 

[John T Smith]

If Windows go to the Search bar at the top of http://www.microsoft.com/en-us/ to find an article that will tell you how to format a drive as ntfs... as I remember from a long time ago when I had to do this, it is possible to change the format without loosing any files... but you need to search at Microsoft

ADDED... maybe do a search for

convert fat32 ntfs