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Corrupted Audio Rendering PE 14

New Here ,
Feb 11, 2018

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Hi Evrybody.

I am using PE 14 with El Capitan.

Everything went flawless except with the last video project.

If try to render the video I get very nice video, but the audio is some kind of robotic noise.

I never had this issue before.

I did try to check for diffrent options in redering, also did try to render to diffrent HDs.

Nothing helps!!

Why is the Output of the audio corrupted now?

May it helps to know that I use audio tracks out of Logic X by Apple .wav 44.1 khz / 16 Bit / Ditherd.

Any help is welcome becasue we want to publish the project.

Thanks for your help.

AO

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Corrupted Audio Rendering PE 14

New Here ,
Feb 11, 2018

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Hi Evrybody.

I am using PE 14 with El Capitan.

Everything went flawless except with the last video project.

If try to render the video I get very nice video, but the audio is some kind of robotic noise.

I never had this issue before.

I did try to check for diffrent options in redering, also did try to render to diffrent HDs.

Nothing helps!!

Why is the Output of the audio corrupted now?

May it helps to know that I use audio tracks out of Logic X by Apple .wav 44.1 khz / 16 Bit / Ditherd.

Any help is welcome becasue we want to publish the project.

Thanks for your help.

AO

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Feb 11, 2018 0
Adobe Community Professional ,
Feb 11, 2018

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What happens if you add any other WAV audio? Or if you use the audio that's included in your camcorder's video?

In short, can you determine if the issue is unique to that Logic X audio or if any audio gives you the same output?

BTW, which output settings are you using?

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Feb 11, 2018 0
New Here ,
Feb 12, 2018

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Thanks for your help.

1. Other Audio

Still corrupted but the burst noise is in this case only on the left of the two stereo channels.

In other words it has nothing to do with the logic files.

You also need to know that the logic files always worked.

Just 3 days ago another video worked just fine.

2. Render Settings.

720 HD - 1280x720

Codec: H.264

Framerate 25

Audio: AAC 160 kBit 48 khz

Bitrate: 6 Mbits

What the heck is going onthe video plays back fine in PE14 just the rendering fails.

Cheers

AO

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Feb 12, 2018 0
Adobe Community Professional ,
Feb 12, 2018

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The general rule of thumb is if something used to work and suddenly doesn't, a recent update is usually to blame.

I assume you're using Mac's Quicktime player to play your output. Do you get the same result if play back your output in the free VLC Media Player?

There is certainly nothing in Premiere Elements for Mac that I've experienced that will corrupt audio.

BTW, if you look under the program's Edit menu, what is listed on the General page under Project Settings?

And what model of camcorder is your video coming from? What is this video's resolution and format?

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Feb 12, 2018 0
New Here ,
Feb 12, 2018

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I get the corrupted Audio in both players Quick-Time and VLC!!

I am using two diffrent cameras:

1.

Panasonic Lumix Fz 200

2.

And my Mobile Phone a Huawei Nova 2

Both track in 720 HD MPEG4

3.

Here is the General Edit Menu its in German I cant switch the language in PE 14 (Sorry)

Bildschirmfoto 2018-02-12 um 17.39.40.png

May reinstalling PE 14 helps???

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Feb 12, 2018 0
Adobe Community Professional ,
Feb 12, 2018

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Actually, the settings page I need to see is under Edit/Project Settings/General. You've posted a picture of the preferences page, not the settings page.

Meantime, while you are in the preferences, uncheck the option to use Hardware Acceleration.

It would also help if you would open one of the videos from your phone in the free download MediaInfo. In MediaInfo, set the View menu to Text and then copy and paste the report it generates to this forum.

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Feb 12, 2018 0
New Here ,
Feb 13, 2018

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Thanks for the advice.

I try my best.

This is the General-Info Pane from the Projects Setting.

Bildschirmfoto 2018-02-13 um 11.26.30.png

This is the Video Info by the Huawei Nova2:

Video

ID                                            : 1

Format                                    : AVC

Format/Info                             : Advanced Video Codec

Format profile                         : Baseline@L4.0

Format settings, CABAC         : No

Format settings, ReFrames     : 1 frame

Format settings, GOP                     : M=1, N=31

Codec ID                                 : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                 : 2mn 51s

Source duration                          : 2mn 51s

Bit rate mode                            : Variable

Bit rate                                 : 16.0 Mbps

Width                                    : 1 920 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Frame rate mode                          : Variable

Frame rate                               : 29.807 fps

Original frame rate                      : 30.000 fps

Minimum frame rate                       : 21.935 fps

Maximum frame rate                       : 46.973 fps

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.259

Stream size                              : 326 MiB (99%)

Source stream size                       : 326 MiB (99%)

Title                                    : VideoHandle

Language                                 : English

Encoded date                             : UTC 2018-02-06 17:00:09

Tagged date                              : UTC 2018-02-06 17:00:09

Color primaries                          : BT.709

Transfer characteristics                 : BT.709

Matrix coefficients                      : BT.709

mdhd_Duration                            : 171863

This is the Video Info by the Pnanasonic Lumix Fz 200:

Video

ID                                       : 1

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : Baseline@L3.1

Format settings, CABAC                   : No

Format settings, ReFrames                : 2 frames

Format settings, GOP                     : M=1, N=6

Codec ID                                 : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                 : 3mn 2s

Bit rate mode                            : Variable

Bit rate                                 : 8 204 Kbps

Maximum bit rate                         : 16.8 Mbps

Width                                    : 1 280 pixels

Height                                   : 720 pixels

Display aspect ratio                     : 16:9

Frame rate mode                          : Constant

Frame rate                               : 25.000 fps

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.356

Stream size                              : 179 MiB (98%)

Encoded date                             : UTC 2018-02-06 17:56:56

Tagged date                              : UTC 2018-02-06 17:56:56

Color primaries                          : BT.709

Transfer characteristics                 : BT.709

Matrix coefficients                      : BT.709

I see they have diffrent frame rates... let me guess ....this calls for trouble?

Cheers and thanks again.

A.O

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Feb 13, 2018 0
Adobe Community Professional ,
Feb 13, 2018

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Clearly the program isn't matching the specifications of your video from the Nova 2. The Nova 2 is also creating video with a variable frame rate, which can also be problematic.

But the video from the Lumix is pretty standard. I'm surprised it's giving you problems. What happens if you start a new project and use only video from the Lumix?

Neither of the MediaInfo reports you posted includes information on the audio for these files, however.

Also, try uninstalling Premiere Elements and reinstalling it. (You won't lose any work in progress.) It's possible a recent OSX patch has corrupted something. You're still on El Capitan, which is a good thing, as far as Premiere Elements 14 is concerned. But Apple is chasing a lot of vulnerability issues lately. It's certainly possible they overwrote an important codec.

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Feb 13, 2018 0
New Here ,
Feb 13, 2018

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Did try the reinstall same problem occour.

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Feb 13, 2018 0
Adobe Community Professional ,
Feb 13, 2018

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Even when you created a project exclusively using video from the Lumix?

Can you open one of the MP4s you output from Premiere Elements in MediaInfo and then cut and paste the COMPLETE MediaInfo report to this forum (both video AND audio)?

Also, what happens if you post an MP4 you output from Premiere Elements to YouTube? Does it still sound weird? Can you post a link to that video so we can hear it ourselves?

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Feb 13, 2018 0
New Here ,
Feb 14, 2018

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If I use Video by the Panasonic Lumix only it works.

I did try the same session, mixing videos from my Huawei cellphone and from the Lumix FZ200, in DaVinci Resolve and it worked flawless....

I will cut it form scratch in DaVinci Resolve.

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Feb 14, 2018 0