Crashing

[quinnm46867151]

All of sudden this program started crashing. Can I have some one fix it or send me the latest version please?

[Steve Grisetti]

You don't say which program you're using or which version on what operating system.

But that said, this is not Adobe and we can't send you any fixes. This is a user to  user forum.

If you'd like help you'll need to give us more information.

Which version of the program are you using on which operating system?

Which processor does your computer have with how much RAM? How much free, clean, defragmented space is on your hard drive? If the program used to work and suddenly is not, it's important to determine what has changed on your system.

What model of camcorder is your video coming from and what is this video's resolution and format?

[quinnm46867151]

Adobe Premiere Elements 15 is your program. 

[quinnm46867151]

Also, I have the latest Windows operating system, everything is up to date. Coming from the same camera I’ve always used. Typical of you to try to blame me rather than the software. 

[quinnm46867151]

1 Terabyte. I wasn’t asking you anyway Stevie, I wanted to speak with an expert who could actually get hired by this lazy company 

[Peru Bob]

quinnm46867151  wrote

Stevie, I wanted to speak with an expert

Steve is an expert and a well written author of Premiere Elements books. See here:

steve+grisetti

I would suggest that you answer his questions and allow him to help you.

[Steve Grisetti · Accepted solution]

If you want to speak with an expert, you'll need to go to Customer Care via Chat.

Contact Customer Care

Although they provide support only for the current version of the program, so they may not be able to help you. Which is why your best bet is to work with the friendly and knowledgeable people on the user to user forum.

[Steve Grisetti]

Bob, you've got me blushing!

Bob, the way, is no slouch either. He's been on these forums nearly as long as I have.

[quinnm46867151]

You all talk a terrible game. The solution was for them to give me the updated version of the program for free as usual. I turned it of an on again enough. I’m the expert now. 

[quinnm46867151]

So how bad were these published books that got you all 64 of your followers? Expert... 

[Steve Grisetti]

Wow. You're welcome.

So much for our friendly forum...

[Peru Bob]

I'm locking this thread, as the OP clearly has no intention of listening to advice given here.