For some reason my mostly used transition Cross Dissolve doesn't work with HEVC source files. Other transitions seems to be OK. I’ve checked a few of them. I have to use Cross Dissolve with my project. Source file come from GoPro camera.
Is it a bug in the program?
I've just noticed that Film Dissolve is also not working
Does it look any different when you render the timeline?
Thanks for reply.
No. It is still the same after rendering. I have x264 clips in the same project and Cross and Film Dissolve work there.
How can I contact support to report that bug?
I've tried to use that automatic chat but I got "We didn't find a supported product in your account."
Of course I have Premiere Elements registered at my account.
Type "agent" in the chat box and you will bypass the robot.
That problem hasn't been solved yet. I contacted support but they were useless. I sent them the link from the first post and the guy tried to convince me that the transition works but I can’t see it since there is little change between two adjacent clips…. Joke!
There is issue with HEVC files at least on my computer. I have it when working with 1080 files. It is better (but still there) when working with 4K