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Denied upgrade from 15 to 18, purchased 8/17/2017

New Here ,
Dec 17, 2017

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Apparently if I waited 13 days to buy Premiere Elements 15, I would have a free upgrade to 18. But no. Adobe chat representative denied me and said it's "company policy". Thanks for making a new customer an angry one.

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Denied upgrade from 15 to 18, purchased 8/17/2017

New Here ,
Dec 17, 2017

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Apparently if I waited 13 days to buy Premiere Elements 15, I would have a free upgrade to 18. But no. Adobe chat representative denied me and said it's "company policy". Thanks for making a new customer an angry one.

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Dec 17, 2017 0
Adobe Community Professional ,
Dec 17, 2017

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I'm not sure why you posted this to a user-to-user forum, but oh well.

BTW, there is no version 18 of Premiere Elements. The latest version is Premiere Elements 2018.

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Dec 17, 2017 0
Peru Bob LATEST
Adobe Community Professional ,
Dec 17, 2017

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If you had tried a different support agent or asked for a supervisor at that time, you may have been able to get the free upgrade, but complaining about it now, unfortunately, will not likely result in a free upgrade.

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Dec 17, 2017 0