Denied upgrade from 15 to 18, purchased 8/17/2017

[49341061]

Apparently if I waited 13 days to buy Premiere Elements 15, I would have a free upgrade to 18. But no. Adobe chat representative denied me and said it's "company policy". Thanks for making a new customer an angry one.

[Steve Grisetti]

I'm not sure why you posted this to a user-to-user forum, but oh well.

BTW, there is no version 18 of Premiere Elements. The latest version is Premiere Elements 2018.

[Peru Bob]

If you had tried a different support agent or asked for a supervisor at that time, you may have been able to get the free upgrade, but complaining about it now, unfortunately, will not likely result in a free upgrade.