Downloading Content Packs for Premiere Elements 9?

[Haravikk_the_Horse]

I'm trying to help someone complete a DVD project they were making using an older version of Premiere Elements, and they're looking for more choices of DVD template for their menus than just those installed by default.

I found the page where these are supposed to be available, but it appears that none of the downloads are currently working:
http://www.adobe.com/special/premiereel/downloads/http://www.adobe.com/special/premiereel/downloads/

Is there somewhere else that I can get these? I was hoping to install the complete pack for  Premiere Elements 9, I know it's an old version but their machine isn't exactly cutting edge and it's the version their projects have all been produced in anyway.

[Peru Bob]

Go to:

Contact Customer Care

and

[Haravikk_the_Horse]

Unfortunately I've already tried that twice now, haven't received a response. Even left it open while I worked; still nothing six hours later, I left a message asking to be e-mailed instead with another link, or when it's fixed but nothing so far, which is why I came here.

Has the ticketing system gone completely now? I used to use it for issues, I know it was sometimes slow but at least it eventually got a response and didn't require you to keep a browser window open on the off-chance someone might actually respond.

[Bill Sprague]

Premiere Elements 9 is so old by computer standards, I doubt Adobe servers have those files anymore.  Worse, a legal tangle recently put Adobe in the position of having to establishing a two most current version support policy.