Elements 10 cannot add new narration

[mediaspec2015]

Good afternoon,

I tried, both today and yesterday, to sign into my Premiere Elements 10 account for online help, but received a dialogue box saying that the help service is unavailable.  I am trying to see if Mr. A. Romano (who has helped me in the past) or anyone else at the Help Desk can assist me with an issue.

I am running Premiere Elements 10 on Windows 7 64 bit.  As I create a movie, I have been using the "Add Narration" tool effectively and successfully... until 2 days ago, when I could not get it to work.

A new narration will record for about 3 seconds and then stop.  Often, when I try to re-do the narration, it will record for 3 seconds and then jump to the beginning of my movie and start recording THERE, where I do not want it.  When this happens, I have to exit the movie without saving because the "undo" button will not work.

I am mystified about why I have successfully added narrations to the first 52 minutes of my movie but now cannot get it to work.

Thanks for any help you can offer.  By the way, my user name for my Premiere Elements account is "mediaspec2015."

William McLoughlin

[Steve Grisetti]

Just a note that ATR left this forum nearly two years ago and hasn't been heard from since.

That said, what processor do you have with how much RAM? How much free, clean, freshly defragmented space is on your hard drive?

Have you tried uninstalling and reinstalling the program?

Have you tried starting a new project, with no other media in it, and seeing if you can record narration to it?

[mediaspec2015]

Steve, thanks for the update about ATR.

I did try to open a new project and record a narration, but again I had no success.

My processor is an Intel Core i5-2400 @ 3.10 GHz. with 6 GB of memory.

I haven't tried uninstalling and reinstalling the program.  I did see a reply from ATR, posted several years ago, which suggested recording the narration in with Audacity and then importing it to my project.  Will try that today.

Thanks in advance for any other suggestions you may have.

William McLoughlin

[Steve Grisetti]

You should be able to record narration with your system. How much free, clean, freshly defragmented space is on your hard drive?