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Elements 2015 Can't open files

New Here ,
Oct 10, 2019

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Thanks for taking my question:

I want to update several of my video files. I previously saved the file as Adobe elements.

When I try to open, it gives me an error message of file not supported or coded is not installed. If I cancel, the timeline comes on the screen without the video or audio. Thank you.

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Elements 2015 Can't open files

New Here ,
Oct 10, 2019

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Thanks for taking my question:

I want to update several of my video files. I previously saved the file as Adobe elements.

When I try to open, it gives me an error message of file not supported or coded is not installed. If I cancel, the timeline comes on the screen without the video or audio. Thank you.

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Oct 10, 2019 0
Peru Bob LATEST
Adobe Community Professional ,
Oct 10, 2019

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What operating system?

What version of Premiere Elements was the project created with?
What version of Premiere Elements are you opening the project file with?

 

Please use the free MediaInfo and post a screenshot the properties of your media in tree view:

MediaInfo 

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