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Elements 2020 crashes when media added

New Here ,
May 11, 2020

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Hi. Premiere Elements 2020 is crashing part way through a project. It's crashing when I go to add some photographs to an existing project. It crashed repeatedly and on different days.  I am using a good windows 10 computer with 12 GB of ram and using a 1 TB external drive with 700 GB free space. I've had the program for several months and haven't had this problem before although I can't remember if I ever treid to add media part way through a project before. Crash reports have been sent to Adobe but i don't hear back from them although with Covid 19 we have to expect lesser support right now. Thanks

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Elements 2020 crashes when media added

New Here ,
May 11, 2020

Copy link to clipboard

Copied

Hi. Premiere Elements 2020 is crashing part way through a project. It's crashing when I go to add some photographs to an existing project. It crashed repeatedly and on different days.  I am using a good windows 10 computer with 12 GB of ram and using a 1 TB external drive with 700 GB free space. I've had the program for several months and haven't had this problem before although I can't remember if I ever treid to add media part way through a project before. Crash reports have been sent to Adobe but i don't hear back from them although with Covid 19 we have to expect lesser support right now. Thanks

Views

27

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 11, 2020 0

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