Elements cannot detect my computer's burner drive

[ptar1625]

I am unable to use the Disc tab to burn directly from elements to the disc.  The error message states

'No Burner Detected'.  I have a Dell computer with a BD ROM Drive. Is there an update to fix this 
problem? If not, would elements be able to recognize an external usb burner drive?  

[Steve Grisetti]

Go to the Dell computer web site and look up your computer. Download and install the original drivers for your drive and then restart your computer.

[ptar1625]

Thank you Steve!  I will try that tomorrow and let you know.  I appreciate your help. 

[Bill Sprague]

Steve's advice is good.  For what it's worth, I had a good BD burner in a ASUS computer.  It quit with a Windows 10 upgrade and I could never get it to work again.  I became convinced that I needed a new "driver" compatable with the drive under Windows 10.  I couldn't find it.  

[ptar1625]

Hi whsprague.  Thank you for this information. I, too, have windows 10.  Maybe windows is the real problem. I will try Steve's idea tonight and will look into Windows if needed.

[Doug39]

I had the same problem yesterday. The adobe techs showed me a list of supported DVD and Blu ray drives. Mine were not on the list.  They should include the list as an appendix in their manuals

[ptar1625]

Hi Doug39.  Thank you for this information. I will contact Adobe for this list.  Yes, they should include an appendix in the manual.