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Elements cannot detect my computer's burner drive

New Here ,
Oct 28, 2019

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I am unable to use the Disc tab to burn directly from elements to the disc.  The error message states

'No Burner Detected'.  I have a Dell computer with a BD ROM Drive. Is there an update to fix this 
problem? If not, would elements be able to recognize an external usb burner drive?  

 

 

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Elements cannot detect my computer's burner drive

New Here ,
Oct 28, 2019

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I am unable to use the Disc tab to burn directly from elements to the disc.  The error message states

'No Burner Detected'.  I have a Dell computer with a BD ROM Drive. Is there an update to fix this 
problem? If not, would elements be able to recognize an external usb burner drive?  

 

 

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Oct 28, 2019 0
Adobe Community Professional ,
Oct 28, 2019

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Go to the Dell computer web site and look up your computer. Download and install the original drivers for your drive and then restart your computer.

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Oct 28, 2019 0
New Here ,
Oct 28, 2019

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Thank you Steve!  I will try that tomorrow and let you know.  I appreciate your help. 

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Oct 28, 2019 0
Adobe Community Professional ,
Oct 29, 2019

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Steve's advice is good.  For what it's worth, I had a good BD burner in a ASUS computer.  It quit with a Windows 10 upgrade and I could never get it to work again.  I became convinced that I needed a new "driver" compatable with the drive under Windows 10.  I couldn't find it.  

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Oct 29, 2019 0
New Here ,
Oct 29, 2019

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Hi whsprague.  Thank you for this information. I, too, have windows 10.  Maybe windows is the real problem. I will try Steve's idea tonight and will look into Windows if needed.

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Oct 29, 2019 0
New Here ,
Oct 29, 2019

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I had the same problem yesterday. The adobe techs showed me a list of supported DVD and Blu ray drives. Mine were not on the list.  They should include the list as an appendix in their manuals

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Oct 29, 2019 0
ptar1625 LATEST
New Here ,
Oct 29, 2019

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Hi Doug39.  Thank you for this information. I will contact Adobe for this list.  Yes, they should include an appendix in the manual.  

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Oct 29, 2019 0