Error when trying to record narration

[maryf40874033]

Elements 19  on Windows 10 - When I try to record, I get  this message. I press the continue button but if I try to do anything else I am get the Windows message that elements is not responding  I am using a Microsoft USB headset.  Searching the help screens I hit a roadblock because they apparently haven't been updated to Elements 19. They refer to "Device Menu" which apparently exists only in previous versions.  My alternative mic is a Blue Snowball which is also USB.  I'm grateful for any help.                                                                                       

[Bill Sprague]

Under Edit > Preferences find "Audio Hardware".  Try making changes to the "Default Input".

Do you have Premiere Elements installed on some other drive than C:\?  I'm not sure that works. 

[maryf40874033 · Accepted solution]

Thanks for sending me in the right direction. After reading the directions on the appropriate Adobe "user" page for adding narration, and watching the video on Muvipix I was changing the Device Class to ASIO as directed. Your response make me take a closer look at the audio hardware window. It finally dawned on me that since it recognizes and correctly identifies my headset, It  probably also selects the correct Device Class. BINGO!  I left it at MME instead of changing it to ASIO. 

It works!

[Bill Sprague]

Thanks for replying that you found the solution.  I'm a big short of knowledge on "Device Class" and had to look that up!