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Fear of PREL 2019 corruption after changing the project location Windows 10

New Here ,
Dec 26, 2019

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Hi everyone, my first post here.

 

I am running PREL 2019 on Windows 10, hardware is a Dell XPS 15. The laptop is NEVER under resource starvation since I keep monitoring CPU, RAM and everything else.

 

I'm in the middle of a long project that I started when I was keeping all of the base footage and the PREL directory on an external HDD. After reorganizing all my data structure, I moved everything on the internal SSD and of course initially I was prompted by many "where is this clip.mp4" bla bla. So far so good.

 

After everything was sorted and I resumed editing, I started noticing a few weird things on a recurring basis:

- A LOT of clips "lost" the applied effects tab content, even the default Motion & Opacity. Only dragging them back from the Assets was able to fix it, but of course I lose my trims. Not ideal.

 

- more random PREL crashes than before. not sure if it's related but over 6 months, I had the software crashing maybe 3 times and lately it's been at least 4 in less than a month. I don't have any logs to estabilish correlation though.

 

- PREL files timestamp on disk don't get updated when I save the project. It doesn't matter how many time I save, but they just stick around to an older timestamp. I verified that if I save the project with another name, it does the trick but only once, because every save I do afterwards, it doesn't get committed on the file timestamp. Basically the only way to be 100% sure that I saved everything before closing the software is to save the project with another name everytime. NOT IDEAL.

 

1) Is there a way I can run a "sanity" check on the PREL installation?

2) Is there a way I can run a "sanity" check on the project without losing data?

 

Thanks 

 

Rob

 

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Fear of PREL 2019 corruption after changing the project location Windows 10

New Here ,
Dec 26, 2019

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Hi everyone, my first post here.

 

I am running PREL 2019 on Windows 10, hardware is a Dell XPS 15. The laptop is NEVER under resource starvation since I keep monitoring CPU, RAM and everything else.

 

I'm in the middle of a long project that I started when I was keeping all of the base footage and the PREL directory on an external HDD. After reorganizing all my data structure, I moved everything on the internal SSD and of course initially I was prompted by many "where is this clip.mp4" bla bla. So far so good.

 

After everything was sorted and I resumed editing, I started noticing a few weird things on a recurring basis:

- A LOT of clips "lost" the applied effects tab content, even the default Motion & Opacity. Only dragging them back from the Assets was able to fix it, but of course I lose my trims. Not ideal.

 

- more random PREL crashes than before. not sure if it's related but over 6 months, I had the software crashing maybe 3 times and lately it's been at least 4 in less than a month. I don't have any logs to estabilish correlation though.

 

- PREL files timestamp on disk don't get updated when I save the project. It doesn't matter how many time I save, but they just stick around to an older timestamp. I verified that if I save the project with another name, it does the trick but only once, because every save I do afterwards, it doesn't get committed on the file timestamp. Basically the only way to be 100% sure that I saved everything before closing the software is to save the project with another name everytime. NOT IDEAL.

 

1) Is there a way I can run a "sanity" check on the PREL installation?

2) Is there a way I can run a "sanity" check on the project without losing data?

 

Thanks 

 

Rob

 

Title edited by Mod

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Dec 26, 2019 0
Adobe Employee ,
Dec 27, 2019

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Hi Rob,

 

This needs attention. I can see that you're getting multiple issues while using Premiere Elements 2019.

 

  • Could you share more details about your computer(RAM, GPU, CPU)?
  • Have you observed the similar behaviour with multiple projects?
  • Do you get any error when the application crashes?

 

Let us know.

 

Thanks,

Shivangi

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Dec 27, 2019 0
New Here ,
Dec 28, 2019

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Hi Shivangi,

thanks for the reply.

 

My computer is a Dell XPS 15 with an i7 7590 12-core CPU, 16 GB of RAM and 0.5 Tb of SSD. Generally speaking performances are good and smooth.

 

I don't have any other projects that have been migrated in terms of location to compare to sadly.

 

I will be glad to share any relevant information about crashes/dumps but I don't know if the software generates them and where to find them.

 

For reference one of the reproducible crashes it's described here.

 

https://community.adobe.com/t5/premiere-elements/adobe-premier-elements-freezes-and-then-says-not-re...

 

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Dec 28, 2019 0
adv4mm LATEST
New Here ,
Jan 15, 2020

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well can't really say that this issue got ANY attention at all.

 

disappointed.

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Jan 15, 2020 0