generic error message when importing music

New Here ,
Sep 26, 2019 Sep 26, 2019

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I am a premier neophyte trying to make a simple video slide show with some music and photos.  I keep getting a generic error message when I try to import music from my library. 

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Adobe Community Professional ,
Sep 26, 2019 Sep 26, 2019

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Are your music clips M4As from iTunes? iTunes music has copy protection that will block you from using it in a video editing project.

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New Here ,
Sep 26, 2019 Sep 26, 2019

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Yes they are. I thought that may have been the case so I tried just recording the music by holding my phone next to the computer speaker and then downloading that file, but I still got that error when importing to premier

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Adobe Employee ,
Sep 27, 2019 Sep 27, 2019

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Hi there,

 

Thanks for reaching out. I had experienced something similar once. As @Steve_Grisetti mentioned, I was using an unsupported file and that too with with copyright protection. I was unable to see the file at the time of importing it. Could you share more details:

 

  • What is the format of the music file that you are using?
  • Where have you saved the files?
  • Could you share the sample file with us?

 

Check out this link: https://helpx.adobe.com/in/premiere-elements/kb/supported-file-formats.html

 

Looking forward to your response.

 

Thanks,

Shivangi

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