Gopro 9 files not recognised on PE on an iMac

[Ardarry]

My Gopro 9 files wont load to Elements I get generic error. I am running it on a 2019 iMac. I have read some of the threads with solutions for windows. I am computer illeterate when it comes to looking in the heart of things and expect Adobe to sort this. Luckily I have Cyberlink and that has no problems with these files, in fact nor does Virb edit. Looks like i mi

[Bill Sprague]

What version of Premiere Elements?  What format setting on the GoPro?   If you have the GoPro set to H.265 (HEVC), you will need one of the newest versions of Premiere Elements.   

[Ardarry]

I'm on 2020 with the latest update

[Steve Grisetti]

Much also depends on the nature of the H.265. Non-standard and higher frame rates may make the file problematic.

Open the GoPro footage in the free download MediaInfo. In MediaInfo, set View to Text and then copy the text of the report it generates and paste it to this forum. Once we see the complete specs of your video, we'll better be able to advise you.

[Ardarry]

General
Complete name : /Users/timrowe/Desktop/100GOPRO/GX020045.MP4
Format : MPEG-4
Format profile : Base Media / Version 1
Codec ID : mp41 (mp41)
File size : 3.73 GiB
Duration : 8 min 51 s
Overall bit rate : 60.2 Mb/s
Encoded date : UTC 2021-02-14 12:56:34
Tagged date : UTC 2021-02-14 12:56:34

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L5.1@Main
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 8 min 51 s
Bit rate : 59.9 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 59.940 (60000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.121
Stream size : 3.71 GiB (100%)
Title : GoPro H.265
Language : English
Encoded date : UTC 2021-02-14 12:56:34
Tagged date : UTC 2021-02-14 12:56:34
Color range : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : hvcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 8 min 51 s
Bit rate mode : Constant
Bit rate : 192 kb/s
Nominal bit rate : 48.0 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 12.0 MiB (0%)
Title : GoPro AAC
Language : English
Encoded date : UTC 2021-02-14 12:56:34
Tagged date : UTC 2021-02-14 12:56:34

Other #1
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 8 min 51 s
Bit rate mode : Constant
Frame rate : 59.940 (60000/1001) FPS
Time code of first frame : 13:17:58:14
Time code, striped : Yes
Title : GoPro TCD
Language : English
Encoded date : UTC 2021-02-14 12:56:34
Tagged date : UTC 2021-02-14 12:56:34

Other #2
Type : meta
Duration : 8 min 51 s
Bit rate mode : Variable

Other #3
Type : meta
Bit rate mode : Variable
mdhd_Duration : 531531

[Ardarry]

I am of the view that the programme should play files from what is probably the largest selling action camera on the market without having to tweak anything. Other editing programmes seem to have no problem

[Timofte5FBC]

I have latest version of elements and a beefy PC . From what i read a lot of people have problems with importing HEVC files in the latest version

For me i can import HEVC file but when i play it my RTX 2080 GPU goes to 100% load and i have to shutdown the PC

[Steve Grisetti]

There are many flavors of H.265 HEVC, Tim. And not all feed well into Premiere Elements.

Although I'm surprised Ardarry is having trouble with this file. I don't see anything out of the ordinary in the specs.

Maybe it's best if we wait to hear from someone who works regularly with GoPro footage and see if he or she can offer some insight.

[Bill Sprague]

"I am of the view that the programme should play files from what is probably the largest selling action camera on the market"

Send me a sample clip via dropbox, wetransfer or similar.  I would enjoy trying to figure  out why it is not working.

[Ardarry]

https://www.dropbox.com/s/rvgko1jrr5sjnw5/GX010046.MP4?dl=0

Hopefully this works as i havent used dropbox before, the files i had were 4gb so too big so i quickly filmed in the house. I've checked to see iv this would load on Elements and i got the error, works on cyberlink though 

cheers 

Tim 

[Bill Sprague]

Ardarry,

You clip works fine on  my two year old Windows 10 Lenevo Laptop.   (I like your dog!)  So, the only thing I can add is that there is nothing wrong with the clip on my machine.   It may be because I am on version 2021.   

Thank you for sending it.  One of the challenges on this forum is know when footage from certain cameras work.  

Since you are on version 2020, you qualify for online chats with Adobe techs.   Open the help menu, choose Online Support.  There is an odd floating icon in the lower right corner that shorcuts to starting a chat.   You could try the 2021 version with a free trial download.  

[Ardarry]

Thanks for giving it a try, guess its just the Mac it doesnt like working on then