GoPro Hero 7 Black files are not uploading in Premiere Elements 2019

[sethc16543969]

Premiere Elements 2019 is giving me a message "This type of file is not supported, or the required codec is not installed" when I try to upload my GoPro Hero 7 Black files shot in 4k 60fps.  What are the solutions so I can edit my video files?  Using Handbrake to change the codec is time consuming.  Is there a better fix so I don't have to process all my new videos?  Any help in this matter is greatly appreciated.

[Steve Grisetti]

Open one of those GoPro videos in the free download MediaInfo. In MediaInfo, set View to Text and then copy and post the report it generates to this forum.

If, for instance, this file includes an unsupported codec (say, H.265), this report will determine it.

[loranza97619874]

same problem here, this is the media info text

ID codec                                : hvc1

ID codec/Informazioni                   : High Efficiency Video Coding

Durata                                  : 37s 804 ms

Bitrate                                 : 60,3 Mb/s

Larghezza                               : 1.920 pixel

Altezza                                 : 1.080 pixel

Rapporto aspetto visualizzazione        : 16:9

Modalità frame rate                     : Costante

Frame rate                              : 239,760 (240000/1001) FPS

Spazio colore                           : YUV

Croma subsampling                       : 4:2:0

Profondità bit                          : 8 bit

Bit/(pixel*frame)                       : 0.121

Dimensione della traccia                : 272MiB (100%)

Titolo                                  : GoPro H.265

Lingua                                  : Inglese

Data codifica                           : UTC 2018-10-20 13:45:24

Data                                    : UTC 2018-10-20 13:45:24

colour_range                            : Full

Colori primari                          : BT.709

Caratteristiche trasferimento           : BT.709

Coefficienti matrici                    : BT.709

Codec configuration box                 : hvcC

Audio

ID                                      : 2

Formato                                 : AAC LC

Formato/Informazioni                    : Advanced Audio Codec Low Complexity

ID codec                                : mp4a-40-2

Durata                                  : 37s 824 ms

Modalità bitrate                        : Costante

Bitrate                                 : 192 kb/s

Bitrate nominale                        : 48,0 kb/s

Canali                                  : 2 canali

Channel layout                          : L R

Frequenza campionamento                 : 48,0 kHz

Frame rate                              : 46,875 FPS (1024 SPF)

Modo compressione                       : Con perdita

Dimensione della traccia                : 874 KiB (0%)

Titolo                                  : GoPro AAC 

Lingua                                  : Inglese

Data codifica                           : UTC 2018-10-20 13:45:24

Data                                    : UTC 2018-10-20 13:45:24

Altri #1

Type                                    : meta

Durata                                  : 37s 37 ms

Modalità bitrate                        : VBR

Altri #2

Type                                    : meta

mdhd_Duration                           : 37804

Modalità bitrate                        : VBR

[Steve Grisetti]

The codec for this file is identified as High Efficiency Coding. That's an H.265 codec (as opposed to the more traditional H.264 usually used to create MP4s).

The H.265 codec is not supported by Premiere Elements and will not edit well in the program.

[loranza97619874]

so you tell me that the new software PE 2019 don't support the high fps file of the new gopro hero 7? very bad

[Steve Grisetti]

That too. But mainly is doesn't support the H.265 HEVC codec.