Green lines in Adobe Premiere Elements 2021 trial

New Here ,
Oct 24, 2020 Oct 24, 2020

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Hello everybody,

 

I used a trial version of Adobe Premiere Elements 2021. When importing a video file and viewing it after importing, there are green lines in my preview. I use a brand new Asus Nitro 5 laptop with an Intel core i7 of the tenth generation, Windows 10 home and an Nvidea Gforce gtx 1660ti. Memory is 16 gb RAM.When I look at the settings, the program says that my video card is not supported. 

I realize that this problem is not unique to my situation, but as I am a beginner in editing I would like to have some explanation/help. 

I hope my English is understandable, I live in the Netherlands.

 

Regards, Jan

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Error or problem, Performance, Tips and tricks, User interface or workspaces

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correct answers 2 Correct Answers

Adobe Community Professional , Oct 24, 2020 Oct 24, 2020
Have you installed the GeForce Experience program from nVidia and then used this program to check for the latest driver for your graphics card? nVidia updates drivers regularly. The last one was just a week or so a go. Updating the graphics card's driver usually remedies this problem.

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Adobe Community Professional , Oct 24, 2020 Oct 24, 2020
Does your computer have a intel gpu? On a side not one does not need Geforce Experience, just the driver.

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Adobe Community Professional ,
Oct 24, 2020 Oct 24, 2020

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Have you installed the GeForce Experience program from nVidia and then used this program to check for the latest driver for your graphics card? nVidia updates drivers regularly. The last one was just a week or so a go.

 

Updating the graphics card's driver usually remedies this problem.

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New Here ,
Oct 24, 2020 Oct 24, 2020

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Hi Steve, 

Yes, I have the Gforce experience program and updated the drivers. Still no luck. Thanks for your reaction. 

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Adobe Community Professional ,
Oct 24, 2020 Oct 24, 2020

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"updated the drivers."  Then it might be that the drivers have been updated for a recent video game and there is a mismatch with Premiere Elements.  The fix may be to pick a driver from Nvidia that is a little older.   

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Adobe Community Professional ,
Oct 24, 2020 Oct 24, 2020

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You could also try using the Studio Driver instead of the Game Ready Driver (or vice versa).

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Adobe Community Professional ,
Oct 24, 2020 Oct 24, 2020

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Does your computer have a intel gpu?

 

On a side not one does not need Geforce Experience, just the driver.

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New Here ,
Oct 26, 2020 Oct 26, 2020

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I would like to thank everyone who replied! Because I tried several solutions and I find it strange that I have to adjust my laptop drivers just to make premiere elements work, I decided to use another program that works without trouble.For example, Corel photo studio ultimate and filmora work without trouble.

Kind regards, Jan

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Adobe Community Professional ,
Oct 26, 2020 Oct 26, 2020

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The important thing is that you found a solution.

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Adobe Community Professional ,
Oct 26, 2020 Oct 26, 2020

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Its normal procedure to update drivers regardless of the software used.

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New Here ,
Oct 30, 2020 Oct 30, 2020

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Hello everyone,

 

I finally updated the drivers from Intel. Now everything is working. Many thanks to all of you for helping!

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Community Beginner ,
Oct 30, 2020 Oct 30, 2020

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I have same issue. In my case the performance is seriously bad, which I think is also a bonus.

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