Green Lines in Adobe Premiere Elements

Community Beginner ,
Aug 08, 2020 Aug 08, 2020

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JPG.JPGI recently did an update on my computer, and after the update all I see are these green lines in my preview.  I've heard of this problem before, but the solution seems to be to get an older version of a driver, which I don't really plan on doing.  Is there any way to fix this without getting an older driver, or am I stuck with a green barcode on my screen?  Thanks.

Note: I am using Adobe Premiere Elements 2019

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Adobe Community Professional , Aug 08, 2020 Aug 08, 2020
I'm not sure why this is suddenly becoming an issue, but yours is the third posting I've seen on this issue in the last two weeks! https://community.adobe.com/t5/premiere-elements/stripes-in-the-workspace/td-p/11335268?page=1 Indications are that it's related to your graphics card's driver. Don't trust Windows to give you the latest driver. Go to the nVidia, AMD or Intel site and search for the driver for your card. These drivers are updated every couple of weeks, and an outdated one can cause...

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Adobe Community Professional ,
Aug 08, 2020 Aug 08, 2020

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I'm not sure why this is suddenly becoming an issue, but yours is the third posting I've seen on this issue in the last two weeks!

https://community.adobe.com/t5/premiere-elements/stripes-in-the-workspace/td-p/11335268?page=1

 

Indications are that it's related to your graphics card's driver. Don't trust Windows to give you the latest driver. Go to the nVidia, AMD or Intel site and search for the driver for your card. These drivers are updated every couple of weeks, and an outdated one can cause all sorts of problems. (Although, as you've noted, sometimes the LATEST driver can cause issues and you have to backdate to an earlier one. But in the vast majority of the cases, updating solves the problem.)

You don't say what graphics card you have, but my nVidia card's latest driver is dated July 9. 

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Community Beginner ,
Aug 08, 2020 Aug 08, 2020

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Hi Steve, thanks for the reply.

Turns out you were right, Windows thought I had the latest drivers, but when I went to Intel's website there was a new update available.  I downloaded the latest driver and everything seems like it's back to normal.  Thanks!

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New Here ,
Aug 11, 2020 Aug 11, 2020

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Hi, i have the same problem with the stripes. All drivers checked and they where new. I looked by Intel. What can i do ?

Sorry for my bad english! Greetings

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New Here ,
Sep 20, 2020 Sep 20, 2020

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Same problem.  Updated drivers and still green lines.

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New Here ,
Sep 27, 2020 Sep 27, 2020

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Same here! Drivers are all newest version (and none to roll back to), and green lines.

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Adobe Employee ,
Nov 17, 2020 Nov 17, 2020

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@OlafSE71, @William5E3C and @Joel5FBF

 

Can you please share your machine details here like

1. What all GPU does your machine has?

2. Driver version of every GPU?

2. Windows version

3. RAM

4. Hard disk etc

 

Thanks, Gaurav

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Adobe Community Professional ,
Sep 27, 2020 Sep 27, 2020

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Although this YouTube is about Premiere Pro, I suspect the same 'repair' will work with Premiere Elements.  The video shows how to easily 'roll back' the Intel driver.

 

https://www.youtube.com/watch?v=VFASW5oZtwg

I will share with you how to fix this green line ... Donate me 2 dollars, please INDIAN RUPEE (150 RUPEES)My WhatsApp number +91-9020302024 ( google pay ,pho...

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New Here ,
Nov 13, 2020 Nov 13, 2020

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this def did not help at all i have the news dirvers and im so frustrated i have a 2000 Legion Lenovo and i cant work im paying for a what at this point i need more reliable software that when it recommends something for it to actually be compatible with it.

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New Here ,
Nov 14, 2020 Nov 14, 2020

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Great!!! It worked with Adobe Elements 2019.

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New Here ,
Nov 14, 2020 Nov 14, 2020

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Exactly the same happened to me today/ They want us to move/buy a newer version

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Adobe Community Professional ,
Nov 17, 2020 Nov 17, 2020

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You shouldn't have to buy anything. Just keep your GPU drivers up to date. nVidia even has free software called GeForce Experience that will help you ensure you have the latest.

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New Here ,
Jun 23, 2021 Jun 23, 2021

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Newest drivers downloaded here using GeForce Experience...no luck, still the green lines all over my video preview, it can't be just me that it's costing Adobe money from as I'm not upgrading to 2021 with this issue ongoing, I'm on a new Acer laptop with an i7 processor and an NVidia RTX3060 graphics card with 16GB of RAM

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Adobe Community Professional ,
Jun 23, 2021 Jun 23, 2021

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For Premiere Pro and MAYBE Premiere Elements use the STUDIO driver, not the GAMING driver
•such as (MAY not be the latest) https://www.nvidia.com/en-us/drivers/results/170344/

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Adobe Community Professional ,
Jun 23, 2021 Jun 23, 2021

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Crusty,

 

This is a user group where most are not concerned if you pay for a new version or not. You can try the new version for a few weeks without paying. If it works better for you, that might be a reason to buy the new version.   

It may be that your version of Premiere Elements was created ("coded") with a perfectly good NVida driver. Then NVidia changed/updated the driver to accommodate a new video game creating an unknown and unplanned anomaly.

The two possibilities for you are to use the NVidia app and pick and older driver OR double check you are using NVidia's "Studio" driver for people that doesn’t need to emphasize game performance.

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New Here ,
Jun 23, 2021 Jun 23, 2021

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LATEST

I got the trial of the new version...it was the same, I've now downloaded the latest Studio drivers and looked at others on the NVidia website, still no joy. I guess I'll just have to go elsewhere for video editing, no big problem.

The studio drivers seem to have some optimisation in there for Lightroom so thanks for pointing me in that direction, that's more beneficial for me than video 

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