Green lines on Premiere Elements 2021 playback screen

New Here ,
Mar 25, 2021 Mar 25, 2021

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This happened when I received a bunch of Windows updates. I understand it to be a driver issue, but the newest drivers and software just don't seem to be compatible. What do I do?

 

I now have horizontal green lines on my Adobe Premiere Elements preview screen now. They were never there before and appeared after some Windows updates.

 

I have Premiere Elements 2021 with the recent update (20210127.daily.2235820)

I'm running a Lenovo X1 Yoga Thinkpad with Windows 10

I have the Intel(R) HD Graphics 620 adaptor with driver version 27.20.100.8337 now dated 6/16/2020

 

I searched Windows, Lenovo, and Intel for other drivers. I found an old one and installed it, which got rid of the green lines temporarily while causing other graphics issues in Windows. Then Windows updated my driver again to this one and the green lines are back.

 

I can agree this is a driver issue, but I have the newest of everything! What do I do?

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Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

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Go to Lenovo and/or Intel to find a different, hopefully later, driver for your Intel CPU

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New Here ,
Mar 25, 2021 Mar 25, 2021

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Thank you. As I mentioned, I have searched Lenovo and Intel both. I did install an older driver which helped temporarily but there is no newer driver.

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Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

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You might try Adobe online support.  In the Help Menu, click on "Online Support".  It will take you to a website.  In the lower right corner will be an icon to start a chat.  An Adobe tech should be able to remotely troubleshoot the issue and solve it.   

 

The icon looks like this:

  Adobe Chat Icon.JPG

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Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

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Try System Restore to the point before the updates?

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New Here ,
Mar 26, 2021 Mar 26, 2021

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Thanks for the suggestion. Unfortunately this would mean rolling back Windows, not the Intel driver, since the problem is only since Windows updated. The Intel driver is still the same. I don't think it's an option for me to roll back and stop updating Windows.

 

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Adobe Community Professional ,
Mar 26, 2021 Mar 26, 2021

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If it's a small Windows update you can delete them.

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