Highlighted

Having trouble importing my drone footage

Community Beginner ,
Aug 15, 2020

Copy link to clipboard

Copied

MP4 file

Frame width 3840, height 2160, Rate 129741

Frame Rate 59.9

I keep getting an error saying that type of file isnt supported.

Please help. I want to edit my mavic air 2, 4k, 60 fps videos

Thanks in advance

TOPICS
Error or problem, Import

Views

65

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Having trouble importing my drone footage

Community Beginner ,
Aug 15, 2020

Copy link to clipboard

Copied

MP4 file

Frame width 3840, height 2160, Rate 129741

Frame Rate 59.9

I keep getting an error saying that type of file isnt supported.

Please help. I want to edit my mavic air 2, 4k, 60 fps videos

Thanks in advance

TOPICS
Error or problem, Import

Views

66

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 15, 2020 0
Adobe Community Professional ,
Aug 15, 2020

Copy link to clipboard

Copied

Which version of the program are you using on what operating system?

 

Also open your drone video in the free download MediaInfo. In MediaInfo, set View to Text and then copy this text and paste it to this forum. We'll need these complete specs to figure out what's going on.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 15, 2020 0
Community Beginner ,
Aug 19, 2020

Copy link to clipboard

Copied

Primiere elements on windows 10

 

General
Complete name : I:\100MEDIA\2020-7-4\DJI_0147.MP4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom/iso2/mp41)
File size : 108 MiB
Duration : 7 s 324 ms
Overall bit rate : 124 Mb/s
Encoded date : UTC 2020-07-04 18:01:06
Tagged date : UTC 2020-07-04 18:01:06
Writing application : Lavf56.15.102

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L5.1@Main
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 7 s 324 ms
Bit rate : 124 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 59.940 (60000/1001) FPS
Original frame rate : 59.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.249
Stream size : 108 MiB (100%)
Encoded date : UTC 2020-07-04 18:01:06
Tagged date : UTC 2020-07-04 18:01:06
Codec configuration box : hvcC

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 19, 2020 0
Adobe Community Professional ,
Aug 19, 2020

Copy link to clipboard

Copied

Which version of the program are you using?

Have you  downloaded this add-on, per Adobe?

https://community.adobe.com/t5/premiere-elements/faq-what-should-i-do-if-premiere-elements-2020-fail...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 19, 2020 0
Community Beginner ,
Aug 19, 2020

Copy link to clipboard

Copied

Elements 2018

The link you sent has me check if i have an HEVC video extension. I checked
my settings on my computer and I do. It says HEVC video extension from
device manufacturer. I dont remember downloading one from adobe. Should i
download the adobe one and delete my existing one?


Please turn off your signature block when posting via email. Mod

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 19, 2020 0
Adobe Community Professional ,
Aug 19, 2020

Copy link to clipboard

Copied

If you're having trouble editing HEVC.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 19, 2020 0
Community Beginner ,
Aug 19, 2020

Copy link to clipboard

Copied

What? I don't understand what you're saying. I sent a Screencast of what my computer has for hvec. Should I download the Adobe one and delete my computers hvec? My original issue is the program not having the codec for my files. Im clearly not savvy enough to really know 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 19, 2020 0
Adobe Community Professional ,
Aug 19, 2020

Copy link to clipboard

Copied

Okay, now I see you're using version 2018 of the program. The ability to edit HEVC on Windows was not added until version 2019.

 

Converting the video is an option. If you run the video through the free download HandBrake it will create a more conventional H.264 4K MP4, so that's an option.

 

But maybe someone on this forum with more experience working iwth 2160p60 HEVC will have some suggestions that don't involve you're having to convert everything you want to edit.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 19, 2020 0
Adobe Community Professional ,
Aug 19, 2020

Copy link to clipboard

Copied

"maybe someone on this forum with more experience working iwth 2160p60 HEVC will have some suggestions that don't involve you're having to convert everything you want to edit."

 

Two other users forwarded me HEVC 4K clips at 60 fps.  Neither could make them work on their machines and I was sure I could on mine.  I failed.  I have not had trouble with HEVC 4K at 30 fps.  I just can't get 60 to work.  I use the current 2020 version.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 19, 2020 0
Adobe Community Professional ,
Aug 19, 2020

Copy link to clipboard

Copied

It could be 60p fps is the dealbreaker.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 19, 2020 0