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I previously had Premiere Elements 12. I didn't use it much, but I had been able to drag videos into it, assemble final videos, etc. Then, for some reason, the video stopped working. If I dragged a video file into the timeline and hit play, I'd just see gray and hear the audio. If I double-clicked the video to just play the source, I got the same result.
I decided to upgrade it, hoping maybe just the installation of Elements 2019 would solve the problem. No suck luck. I still get a gray box and hear the audio.
If I open the video in organizer, I get the same thing.
I should stress: I've tried numerous source videos from all over my hard drive, in varying formats. I've tried MP4s, AVIs, etc.
My videos play in other players; it's just the Adobe Premiere Elements and Organizer that do it.
Any clues on where to begin debugging this?
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Without know more about your computer, operating system and video files, I would have to guess there is a graphics driver conflict. Second guess would be audio setting in Preferences.
Those are just guesses. Can you provide more information?
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I was pretty sure it was a graphics conflict of some kind, but in the same way that I can point to my car's engine and say, "It's broken." I don't really know where to begin to debug it, short of uninstalling my ZoomPlayer and all of its add-ons and see if that fixes it. I was hoping for something more specific.
I have a speccy of my system, but it doesn't look like there's any way to attach it. Here's the summary:
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Speccy also gives me this list of what I have running and what's stopped, in case you see any conflicts there:
Services
Running Adobe Active File Monitor V12
Running Adobe Genuine Monitor Service
Running Adobe Genuine Software Integrity Service
Running Apple Mobile Device Service
Running Application Information
Running AppX Deployment Service (AppXSVC)
Running aswbIDSAgent
Running Avast Antivirus
Running AVCTP service
Running Background Intelligent Transfer Service
Running Background Tasks Infrastructure Service
Running Base Filtering Engine
Running Bonjour Service
Running Capability Access Manager Service
Running Client License Service (ClipSVC)
Running CNG Key Isolation
Running COM+ Event System
Running Connected Devices Platform Service
Running Connected Devices Platform User Service_56c5c
Running Connected User Experiences and Telemetry
Running Contact Data_56c5c
Running CoreMessaging
Running Credential Manager
Running Cryptographic Services
Running Data Usage
Running DbxSvc
Running DCOM Server Process Launcher
Running Delivery Optimization
Running Device Association Service
Running DHCP Client
Running Diagnostic Policy Service
Running Diagnostic Service Host
Running Diagnostic System Host
Running Distributed Link Tracking Client
Running DNS Client
Running Geolocation Service
Running Group Policy Client
Running Human Interface Device Service
Running IP Helper
Running iPod Service
Running IPsec Policy Agent
Running Local Session Manager
Running Microsoft Account Sign-in Assistant
Running Microsoft Passport
Running Microsoft Passport Container
Running Network Connected Devices Auto-Setup
Running Network Connection Broker
Running Network List Service
Running Network Location Awareness
Running Network Store Interface Service
Running NVIDIA Display Driver Service
Running NVIDIA Update Service Daemon
Running Payments and NFC/SE Manager
Running Plug and Play
Running Power
Running Print Spooler
Running Program Compatibility Assistant Service
Running Remote Access Connection Manager
Running Remote Procedure Call (RPC)
Running RPC Endpoint Mapper
Running Secure Socket Tunneling Protocol Service
Running Security Accounts Manager
Running Security Center
Running Server
Running Shell Hardware Detection
Running SSDP Discovery
Running State Repository Service
Running Storage Service
Running Superfetch
Running Sync Host_56c5c
Running System Event Notification Service
Running System Events Broker
Running System Guard Runtime Monitor Broker
Running Task Scheduler
Running TCP/IP NetBIOS Helper
Running Themes
Running Time Broker
Running Touch Keyboard and Handwriting Panel Service
Running Update Orchestrator Service
Running UPnP Device Host
Running User Data Access_56c5c
Running User Data Storage_56c5c
Running User Manager
Running User Profile Service
Running Web Account Manager
Running Windows Audio
Running Windows Audio Endpoint Builder
Running Windows Connection Manager
Running Windows Defender Firewall
Running Windows Defender Security Center Service
Running Windows Error Reporting Service
Running Windows Event Log
Running Windows Font Cache Service
Running Windows Image Acquisition (WIA)
Running Windows License Manager Service
Running Windows Management Instrumentation
Running Windows Media Player Network Sharing Service
Running Windows Push Notifications System Service
Running Windows Push Notifications User Service_56c5c
Running Windows Remediation Service
Running Windows Search
Running Windows Update
Running WinHTTP Web Proxy Auto-Discovery Service
Running WLAN AutoConfig
Running Workstation
Running Xbox Live Auth Manager
Stopped ActiveX Installer (AxInstSV)
Stopped Adobe Version Cue CS4
Stopped AllJoyn Router Service
Stopped App Readiness
Stopped Application Identity
Stopped Application Layer Gateway Service
Stopped Auto Time Zone Updater
Stopped AvastWscReporter
Stopped BitLocker Drive Encryption Service
Stopped Block Level Backup Engine Service
Stopped Bluetooth Audio Gateway Service
Stopped Bluetooth Support Service
Stopped Bluetooth User Support Service_56c5c
Stopped Certificate Propagation
Stopped COM+ System Application
Stopped Data Sharing Service
Stopped Device Install Service
Stopped Device Management Enrollment Service
Stopped Device Setup Manager
Stopped DevicePicker_56c5c
Stopped DevicesFlow_56c5c
Stopped DevQuery Background Discovery Broker
Stopped Diagnostic Execution Service
Stopped Distributed Transaction Coordinator
Stopped dmwappushsvc
Stopped Downloaded Maps Manager
Stopped Dropbox Update Service (dbupdate)
Stopped Dropbox Update Service (dbupdatem)
Stopped Embedded Mode
Stopped Encrypting File System (EFS)
Stopped Enterprise App Management Service
Stopped Extensible Authentication Protocol
Stopped Fax
Stopped File History Service
Stopped FLEXnet Licensing Service
Stopped FLEXnet Licensing Service 64
Stopped Function Discovery Provider Host
Stopped Function Discovery Resource Publication
Stopped GalaxyClientService
Stopped GalaxyCommunication
Stopped GameDVR and Broadcast User Service_56c5c
Stopped Google Chrome Elevation Service
Stopped Google Update Service (gupdate)
Stopped Google Update Service (gupdatem)
Stopped GraphicsPerfSvc
Stopped HV Host Service
Stopped Hyper-V Data Exchange Service
Stopped Hyper-V Guest Service Interface
Stopped Hyper-V Guest Shutdown Service
Stopped Hyper-V Heartbeat Service
Stopped Hyper-V PowerShell Direct Service
Stopped Hyper-V Remote Desktop Virtualization Service
Stopped Hyper-V Time Synchronization Service
Stopped Hyper-V Volume Shadow Copy Requestor
Stopped IKE and AuthIP IPsec Keying Modules
Stopped Infrared monitor service
Stopped Internet Connection Sharing (ICS)
Stopped IP Translation Configuration Service
Stopped KtmRm for Distributed Transaction Coordinator
Stopped Language Experience Service
Stopped Link-Layer Topology Discovery Mapper
Stopped Local Profile Assistant Service
Stopped MessagingService_56c5c
Stopped Microsoft Diagnostics Hub Standard Collector Service
Stopped Microsoft iSCSI Initiator Service
Stopped Microsoft Software Shadow Copy Provider
Stopped Microsoft Storage Spaces SMP
Stopped Microsoft Store Install Service
Stopped Microsoft Windows SMS Router Service.
Stopped Natural Authentication
Stopped Net.Tcp Port Sharing Service
Stopped Netlogon
Stopped Network Connections
Stopped Network Connectivity Assistant
Stopped Network Setup Service
Stopped OpenSSH Authentication Agent
Stopped Optimize drives
Stopped Parental Controls
Stopped Peer Name Resolution Protocol
Stopped Peer Networking Grouping
Stopped Peer Networking Identity Manager
Stopped Performance Counter DLL Host
Stopped Performance Logs & Alerts
Stopped Phone Service
Stopped PNRP Machine Name Publication Service
Stopped Portable Device Enumerator Service
Stopped Printer Extensions and Notifications
Stopped PrintWorkflow_56c5c
Stopped Problem Reports and Solutions Control Panel Support
Stopped Quality Windows Audio Video Experience
Stopped Radio Management Service
Stopped Remote Access Auto Connection Manager
Stopped Remote Desktop Configuration
Stopped Remote Desktop Services
Stopped Remote Desktop Services UserMode Port Redirector
Stopped Remote Procedure Call (RPC) Locator
Stopped Remote Registry
Stopped Retail Demo Service
Stopped Routing and Remote Access
Stopped Secondary Logon
Stopped Sensor Data Service
Stopped Sensor Monitoring Service
Stopped Sensor Service
Stopped Shared PC Account Manager
Stopped Smart Card
Stopped Smart Card Device Enumeration Service
Stopped Smart Card Removal Policy
Stopped SNMP Trap
Stopped Software Protection
Stopped Spatial Data Service
Stopped Spot Verifier
Stopped Still Image Acquisition Events
Stopped Storage Tiers Management
Stopped Telephony
Stopped Virtual Disk
Stopped Volume Shadow Copy
Stopped Volumetric Audio Compositor Service
Stopped WalletService
Stopped WarpJITSvc
Stopped WebClient
Stopped Wi-Fi Direct Services Connection Manager Service
Stopped Windows Backup
Stopped Windows Biometric Service
Stopped Windows Camera Frame Server
Stopped Windows Connect Now - Config Registrar
Stopped Windows Defender Antivirus Network Inspection Service
Stopped Windows Defender Antivirus Service
Stopped Windows Encryption Provider Host Service
Stopped Windows Event Collector
Stopped Windows Insider Service
Stopped Windows Installer
Stopped Windows Mobile Hotspot Service
Stopped Windows Modules Installer
Stopped Windows Perception Service
Stopped Windows PushToInstall Service
Stopped Windows Remote Management (WS-Management)
Stopped Windows Time
Stopped Windows Update Medic Service
Stopped Wired AutoConfig
Stopped WMI Performance Adapter
Stopped Work Folders
Stopped WWAN AutoConfig
Stopped Xbox Accessory Management Service
Stopped Xbox Game Monitoring
Stopped Xbox Live Game Save
Stopped Xbox Live Networking Service
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Where there is a graphics driver conflict, many have connected to the Nvidia sight and "rolled back" to an earlier version. Beyond that, I don't know what to try. Do you have a custom built system?
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Yes, it's a custom built machine.
I will look into both possibilities. It may be a graphics card driver problem. I could have sworn that I used Premier since upgrading to 10, but perhaps not.
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I can only find drivers for GeForce 7900 GS for Windows 7, not Windows 10.