Help with Premier Elements 13

[pd_isme]

Hi All

I have tried to contact Adobe but it is impossible.  Web site just keeps sending me round and round and round, so hoping one of you can help.

I have just installed and updated PE 13.  Every time I try to open the prog.  I get a notice telling me there is no disc in Drive E.  Surely this is a fault ?  Also when I do insert the disc and clocik continue the notice closes and immediatly opens up again with the same error message.

Any idea how I can fix this nightmare please?

Kind regards

Phillip

[Steve Grisetti]

You don't say what operating system you're using, but here's the solution for Windows 10:

Try setting your operating system to Show All Files.

Go to C/Users/<your user name>/AppData/Roaming/Adobe/Premiere Elements/13.0 and delete the file Adobe Premiere Elements Prefs, then restart your program.

If that doesn't work, change then name of the 13.0 folder to 13.0_old, then restart your program. If for some reason your program doesn't launch when you do this you can change the name f the folder back to 13.0 and you'll be back where you started. No harm done.

[pd_isme]

Hi Steve

Many thanks for your help.  Unfortunately I don't have 10 but operating on 7.  I tried looking around but don't even have the AppData or Roaming files.  Hope you have the answer for Win 7.

Kind regards

Phillip

[Steve Grisetti]

Have you set your Windows File Explorer to Show All Files? You should see it then.

[pd_isme]

Many thanks for your second reply Steve and your help.  The Skow All Folders was already checked.  Still no jot sorry.  However the advice off hotelechomile - restart the puter, did so the trick.

Your help much appreciated though.

Kind regards

Phillip

[HOTELECHOMIKE · Accepted solution]

I have just installed and updated PE 13.  Every time I try to open the prog.  I get a notice telling me there is no disc in Drive E.

I had that (I believe also with PE14).

I am assuming that drive E: is a CD/DVD drive on your system?  Try rebooting the PC & then starting PE.

I found that I got this message whenever I used the CD drive on my PC (whether to install PE or for any other purpose) .

I did report it on this forum but it seemed that noone believed me!

[pd_isme]

Hi.  Well I believed you.  Tanks very much for your suggestion.  IT WORKED!!!  I restarted my puter and way to go.

Your help much appreciated.

Kind regards

Phillip

[HOTELECHOMIKE]

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