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How do I change the platform from Win to Mac?

New Here ,
Jan 02, 2018

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I bought the Premier Pro over a year ago and finally have a machine that will run it, but now I have trouble downloading it. It says that the platform is for Windows, but I have a Mac (I also had a Mac when I bought the product). How do I change it?

Adobe Community Professional
Correct answer by Steve Grisetti | Adobe Community Professional

This is  a user-to-user forum. If you've applied the serial number 1143-XXXX-XXXX-XXXX-XXXX-XXXX to your product and it did not take, you need to contact Adobe (via chat) or whichever vendor you bought the product from directly.

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How do I change the platform from Win to Mac?

New Here ,
Jan 02, 2018

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I bought the Premier Pro over a year ago and finally have a machine that will run it, but now I have trouble downloading it. It says that the platform is for Windows, but I have a Mac (I also had a Mac when I bought the product). How do I change it?

Adobe Community Professional
Correct answer by Steve Grisetti | Adobe Community Professional

This is  a user-to-user forum. If you've applied the serial number 1143-XXXX-XXXX-XXXX-XXXX-XXXX to your product and it did not take, you need to contact Adobe (via chat) or whichever vendor you bought the product from directly.

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Jan 02, 2018 0
Adobe Community Professional ,
Jan 02, 2018

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What version do you have? If it is the CC subscription, install first the creative cloud app. With that you can manage your Adobe apps and keep them up to date.

If, however, your version is CS6 or lower then it is not possible to change the platform.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Jan 02, 2018 1
New Here ,
Jan 02, 2018

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It says version 14 (?). But do I really have to pay for Creative cloud every month when I have already paid for the product?

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Jan 02, 2018 0
Adobe Community Professional ,
Jan 02, 2018

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Isn't it Premiere Elements? What is Premiere Elements 14?

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Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Jan 02, 2018 1
New Here ,
Jan 02, 2018

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Yes. I am new to this, so if I seem green, its because I am...

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Jan 02, 2018 0
Adobe Community Professional ,
Jan 03, 2018

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Yes. I am new to this, so if I seem green, its because I am...

There is nothing to be ashamed of, we all were beginners and still are in some sense...

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Jan 03, 2018 1
Adobe Community Professional ,
Jan 03, 2018

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Transferred to the Premiere Elements forum!

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Jan 03, 2018 0
Adobe Community Professional ,
Jan 03, 2018

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Just download the Mac version rather than the PC version of the program.

Download Adobe Premiere Elements 2018, 15, 14, 13, 12, 11, 10

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Jan 03, 2018 0
Adobe Community Professional ,
Jan 03, 2018

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Hi Steve.

I thought that the license was for a single platform unless the disc version was purchased.

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Jan 03, 2018 1
New Here ,
Jan 10, 2018

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I have downloaded the premiere elements 14 installation thing, but when i try to put my serial number in, it says it is not valid. I bought it through the Adobe homepage. ?

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Jan 10, 2018 0
Adobe Community Professional ,
Jan 10, 2018

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This is  a user-to-user forum. If you've applied the serial number 1143-XXXX-XXXX-XXXX-XXXX-XXXX to your product and it did not take, you need to contact Adobe (via chat) or whichever vendor you bought the product from directly.

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Jan 10, 2018 1
New Here ,
Jan 10, 2018

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Yes, that is what I ended up doing.

Thank you all for your responses. I have fixed the problem!

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Jan 10, 2018 0
Adobe Community Professional ,
Jan 03, 2018

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You are correct, Bob. When you buy the download, you get it for either Windows or the Mac. Not both.

But from tuva's first post, I thought the indication was only that he/she had trouble downloading and installing it.

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Jan 03, 2018 0