How do I get to the chat option?

Community Beginner ,
Nov 10, 2018 Nov 10, 2018

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I have subscribed Adobe CC, I am signed in with my account, I go to support because my audio does not work in Premiere. However I've tried no several times but does not seem able to initiate a chat session with support

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Adobe Community Professional ,
Nov 10, 2018 Nov 10, 2018

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Bill offers step by step instructions here:

Premier Elements 15 play button does nothing

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