How to fix Premiere Elements 15 and 9 shutsdown when clicking on Effects?

[elementsauto]

I have been using Premiere Elements 15 with no problem. However, I attempted to add EFFECTS and upon clicking on the "Fx" button, the app shuts down.

I have uninstalled and reinstalled PE 15 with identical results. There is no error message, just a blue circle - waiting, then shuts down.

Is there a way to perform a clean install?

Thanks.

[Steve Grisetti]

You can uninstall, removing preferences, and then reinstall, if that's what you're asking.

Otherwise, much depends on the operating system you're using, the processor you have, how much RAM you have, how much free space is left on your hard drive and what model of camcorder your video is coming from.

[elementsauto]

Steve, thank you very much for your quick reply. I performed your suggestion, however, PE still shuts down when clicking on Effects in Expert Mode. I can add Effects in Quick mode without crashing.

My system is a DELL XPS 8300 i7-2600 CPU @3.40 Ghz. 16 GB RAM 16 bit. Windows version 1803

SSD with 511 GB free out of 934 GB.

Windows 10 Home Edition. Has the latest update (to date) 6/23/2018.

Regarding my video, PE crashes as soon as the Fx (Effects button is pressed). No need to have any photos or videos imported. Any ideas? Thanks for your reply.

[Steve Grisetti]

Sorry, elementsauto. Based on the information you've provided, I don't know why this would happen.

You don't say which model of camcorder your video is coming from, but that too could be a factor.

I assume you've gone to the nVidia, AMD or Intel web site and ensured you have the latest drivers for your video card (as opposed to trusting Windows to provide it).

Clearly there's something bugging up the operation unrelated to Premiere Elements. (Otherwise all of us with similar systems would be experiencing it.)

Try downloading the free trial of Premiere Elements 2018 and create a test project and see if you get the same results. The experiment might reveal something.

[Steve Grisetti]

Further my recent post, I was re-reading your original question. You say you have been using version 15 without problems but suddenly it's crashing when you click FX. But then you say you installed version 15 with the same results?

There's also a 9 in the headline question for your topic.

Can you clarify your original question?

And please let us know what model of camcorder your video is coming from.

[elementsauto]

Once again thanks for your replies. I updated the Nvidea GEForceGT530 driver from 369.09 to 391.35.

Also installed latest version of QuickTime and set it to open ALL .mov files

However, the issue persists. Yes, I have been using PE since version 3. I have versions 9, 12 and 15 in my computer, along with their Photoshop Elements versions.

Regarding the camcorder, I do NOT have to load/import any pictures nor movie files to recreate the problem.

All I have to do is launch PE15, or 12 or 9. Go to Expert Mode, Click on "Effects" (Fx) and PE displays the blue circle (waiting) for about 2 seconds, then it quits, no error messages. There is a common issue that I can not figure out.

I have run 2 antivirus programs and no problems are found. Used CCleaner to clear junk as well as to clean the Registry.

Is there a way I can see what/why PE is waiting for before it unloads?

[elementsauto]

Hi again, found this in the error log, for both PE12 as well as PE 15. I do not know if anyone can tell me why or what is crashing it.

Perhaps a S/W engineer can see the reason. Thanks.

6/24/2018 8:19 PM Application Error Faulting application name: Adobe Premiere Elements.exe, version: 12.0.0.0, time stamp: 0x530bd24a
Faulting module name: HSL.dll, version: 12.0.0.0, time stamp: 0x530bce73
Exception code: 0xc0000005
Fault offset: 0x00000000003d3f55
Faulting process id: 0x3634
Faulting application start time: 0x01d40bf89ace1f44
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 12\Adobe Premiere Elements.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 12\HSL.dll
Report Id: 491f674a-3b14-42a6-9f95-a6cb07fe7494
Faulting package full name: 
Faulting package-relative application ID:

6/24/2018 8:19 PM Windows Error Reporting Fault bucket 85964439072, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Adobe Premiere Elements.exe
P2: 12.0.0.0
P3: 530bd24a
P4: HSL.dll
P5: 12.0.0.0
P6: 530bce73
P7: c0000005
P8: 00000000003d3f55
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER60CE.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER63FC.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER641C.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER641A.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER643A.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere E_a180753b6df5afb59251a66e58fbb7a4895c481_ed4f979f_6d5a66c9

Analysis symbol: 
Rechecking for solution: 0
Report Id: 491f674a-3b14-42a6-9f95-a6cb07fe7494
Report Status: 268435456
Hashed bucket: dad2c4198ddab66d4bdfd014719aff29
Cab Guid: 0

6/24/2018 7:33 PM Application Error Faulting application name: Adobe Premiere Elements.exe, version: 12.0.0.0, time stamp: 0x530bd24a
Faulting module name: HSL.dll, version: 12.0.0.0, time stamp: 0x530bce73
Exception code: 0xc0000005
Fault offset: 0x00000000003d3f55
Faulting process id: 0x7118
Faulting application start time: 0x01d40bf1f09a1b4a
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 12\Adobe Premiere Elements.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 12\HSL.dll
Report Id: f39bdf90-a063-4cbf-aebd-1d562b7cd86a
Faulting package full name: 
Faulting package-relative application ID:

6/24/2018 7:33 PM Windows Error Reporting Fault bucket 85964439072, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 1439394649817417153

Problem signature:
P1: Adobe Premiere Elements.exe
P2: 12.0.0.0
P3: 530bd24a
P4: HSL.dll
P5: 12.0.0.0
P6: 530bce73
P7: c0000005
P8: 00000000003d3f55
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDD33.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE070.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE081.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE07F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE09F.tmp.txt
\\?\C:\Users\erfurse\AppData\Local\Temp\WERE350.tmp.appcompat.txt
\\?\C:\Users\erfurse\AppData\Local\Temp\WERE3A0.tmp.WERDataCollectionStatus.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere E_a180753b6df5afb59251a66e58fbb7a4895c481_ed4f979f_cab_58c4031a

Analysis symbol: 
Rechecking for solution: 0
Report Id: f39bdf90-a063-4cbf-aebd-1d562b7cd86a
Report Status: 268435464
Hashed bucket: dad2c4198ddab66d4bdfd014719aff29
Cab Guid: 6c2f5c17-018c-4f15-a3f9-c1cec9f705c1

6/24/2018 7:29 PM Application Error Faulting application name: PremiereElementsEditor.exe, version: 15.0.0.0, time stamp: 0x57cd94f4
Faulting module name: HSL.dll, version: 15.0.0.0, time stamp: 0x57cd92e5
Exception code: 0xc0000005
Fault offset: 0x00000000006210f8
Faulting process id: 0x4bd4
Faulting application start time: 0x01d40bf18148292c
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 15\PremiereElementsEditor.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 15\HSL.dll
Report Id: cf5e877c-b6cd-40b6-a7e5-58fede0f9795
Faulting package full name: 
Faulting package-relative application ID:

6/24/2018 7:29 PM Windows Error Reporting Fault bucket 120567544320, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: PremiereElementsEditor.exe
P2: 15.0.0.0
P3: 57cd94f4
P4: HSL.dll
P5: 15.0.0.0
P6: 57cd92e5
P7: c0000005
P8: 00000000006210f8
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERBC3C.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC19C.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC1AD.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC1BA.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC1DB.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_PremiereElements_6cc0c8f063c65521788e081e73a478c1bb6eb3_d22060d9_57e8c6ac

Analysis symbol: 
Rechecking for solution: 0
Report Id: cf5e877c-b6cd-40b6-a7e5-58fede0f9795
Report Status: 268435456
Hashed bucket: 61a78744b739f4e223aa516a25b743bf
Cab Guid: 0

6/24/2018 7:15 PM Windows Error Reporting Fault bucket 1775651119059779962, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: toaster.exe
P2: 1.0.3.50
P3: 4e6490af
P4: mscorlib
P5: 2.0.0.0
P6: 5a7bcc67
P7: 345a
P8: 254
P9: System.IO.IOException
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE4A3.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE4B4.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE4C2.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE4E3.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_toaster.exe_d782437fd7831fd9c5cf7e932dd6874e6a4ca82_00000000_6793e697

Analysis symbol: 
Rechecking for solution: 0
Report Id: 247a0527-3de5-4509-be82-d2f955311760
Report Status: 268435456
Hashed bucket: 55a6ba2fce56d97848a46148f495417a
Cab Guid: 0

[Steve Grisetti]

Sorry, I have no idea how to read an error log.

But, based on what you've told me, I can't imagine what could possibly be causing this.

You don't say if you've downloaded the free trial of version 2018 to see if it nets the same results, but I'd be curious to know, if you still want to pursue this.

[elementsauto]

I have downloaded PE 2018 tonight. It DOES NOT crash like the other versions.

Can someone tell me the purpose of the HSL.dll driver, which according to the above error log seems to be causing the problem/error on my earlier versions PE 112 and PE 15?

6/24/2018 7:29 PM Application Error Faulting application name: PremiereElementsEditor.exe, version: 15.0.0.0, time stamp: 0x57cd94f4
Faulting module name: HSL.dll, version: 15.0.0.0, time stamp: 0x57cd92e5
Exception code: 0xc0000005
Fault offset: 0x00000000006210f8
Faulting process id: 0x4bd4
Faulting application start time: 0x01d40bf18148292c
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 15\PremiereElementsEditor.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Elements 15\HSL.dll
Report Id: cf5e877c-b6cd-40b6-a7e5-58fede0f9795
Faulting package full name: 
Faulting package-relative application ID:

Thanks for your attention.

[Steve Grisetti]

The HSL driver is for adjusting the hue, saturation and lightness settings of your video's color.

I'm glad to hear version 2018 works for you. Though there isn't that much difference in the basic structure of version 15 and version 2018, so I've no idea why you're having problems with one and not the other.

I really don't know what more to recommend. sorry.

[elementsauto · Accepted solution]

I finally resolved my problem. Moral of the story: NEVER GIVE UP!

Had some time to look for the solution.

It was simple. A clean uninstall, involves a lot more than a simple uninstall.

Found out there are tons leftover stuff on the system that never gets uninstalled during the normal uninstall.

Even after a "clean uninstall" there are folders left behind with the label of the Adobe for the uninstalled programs.

I proceeded to manually delete every Adobe product folder which I had uninstalled.

THEN, I reinstalled Adobe Premiere Elements 15. AND it Worked!!!! All my effects are back and usable without crashing the Adobe application.

I will no longer be forced to purchase new products when they are not needed.

I was forced to buy Elements 15 after having a different problem with Elements 12. I was happy with version 12.

Now they both work.

To summarize, to perform a CLEAN uninstall, delete, EVERY bit of Adobe files and folders left behind, before re-installing.

Steve, thank you very much for your help. Much appreciated.