I can't hear audio in Premiere Elements 15

[MattTheSkeleton]

I can import the audio just fine and I can hear audio in the exported video, but I can't hear it in the editor. This makes it impossible to make any good changes to the audio. I can't hear audio from the video and the audio that I add either. How can I fix this?

[Steve Grisetti]

What operating system are you using?

Do other clips (music, for instance) play sound on your timeline?

What model of camcorder is your video coming from?

Please open one of your video files in the free download MediaInfo. In MediaInfo, set View to Text and then copy and paste the report it generates to this forum.

[MattTheSkeleton]

I am using Windows 10.

I have tried other clips, none of them work.

The video is a screen recording which I used NVIDIA GeForce Experience to record. I used the same method before and it worked just fine, this problem has only started recently. The audio that I was trying to add was a .wav file voice recording which I used Audacity for.

This is the entire text result of the video from MediaInfo:

General

Complete name                            : E:\MAIN FOLDER\Videos\Desktop\Desktop 2019.01.05 - 16.37.16.04.mp4

Format                                   : MPEG-4

Format profile                           : Base Media / Version 2

Codec ID                                 : mp42 (isom/mp42)

File size                                : 30.3 GiB

Duration                                 : 1 h 26 min

Overall bit rate                         : 50.0 Mb/s

Recorded date                            : 2019

Encoded date                             : UTC 2019-01-05 17:04:09

Tagged date                              : UTC 2019-01-05 17:04:09

Video

ID                                       : 1

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : High@L4.2

Format settings                          : CABAC / 1 Ref Frames

Format settings, CABAC                   : Yes

Format settings, RefFrames               : 1 frame

Format settings, GOP                     : M=1, N=30

Codec ID                                 : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                 : 1 h 26 min

Source duration                          : 1 h 26 min

Bit rate                                 : 49.7 Mb/s

Width                                    : 1 920 pixels

Height                                   : 1 080 pixels

Display aspect ratio                     : 16:9

Frame rate mode                          : Variable

Frame rate                               : 60.000 FPS

Minimum frame rate                       : 58.824 FPS

Maximum frame rate                       : 61.224 FPS

Standard                                 : PAL

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.400

Stream size                              : 30.2 GiB (100%)

Source stream size                       : 30.2 GiB (100%)

Title                                    : VideoHandle

Encoded date                             : UTC 2019-01-05 17:04:09

Tagged date                              : UTC 2019-01-05 17:04:09

Color range                              : Limited

Color primaries                          : BT.601 NTSC

Transfer characteristics                 : BT.470 System M

Matrix coefficients                      : BT.601

mdhd_Duration                            : 5212212

Codec configuration box                  : avcC

Audio

ID                                       : 2

Format                                   : AAC LC

Format/Info                              : Advanced Audio Codec Low Complexity

Codec ID                                 : mp4a-40-2

Duration                                 : 1 h 26 min

Source duration                          : 1 h 26 min

Bit rate mode                            : Constant

Bit rate                                 : 197 kb/s

Nominal bit rate                         : 96.0 kb/s

Channel(s)                               : 2 channels

Channel layout                           : L R

Sampling rate                            : 48.0 kHz

Frame rate                               : 46.875 FPS (1024 SPF)

Compression mode                         : Lossy

Stream size                              : 122 MiB (0%)

Source stream size                       : 122 MiB (0%)

Title                                    : SoundHandle / System sounds

Encoded date                             : UTC 2019-01-05 17:04:09

Tagged date                              : UTC 2019-01-05 17:04:09

mdhd_Duration                            : 5212147

[Steve Grisetti · Accepted solution]

Under the program's Edit menu, select Preferences and go to the Audio Hardware page. Try switch around the settings, both for incoming and outgoing audio.

[MattTheSkeleton]

Thank you very much. It's working fine after that.

For some reason, it worked before but the settings are different. I changed them now. I've had this problem before, so maybe I changed something that I shouldn't have previously.

I can hear it perfectly now.

[Bill Sprague]

I can't prove it or duplicate it, but I pretty sure my audio setting got changed on a Windows 10 routine update.

[bentley2700]

I found that my Audio Hardware/Default Input/microphone in the OFF setting I usually keep it to was the problem.  For some reason, it has to be ON for the audio track(s) to play in imported video files.  I didn't even have to change the Default Output, as they were already ON and once the microphone was turned on, strangely enough, the output played.  The way Elements is coded...

[Bill Sprague]

Bently,

Would provide a screen shot of your Audio Hardware page for future reference and use?  Thanks in advance.

[Sternwardboss45]

I'm having more issues with Premiere elements than any other free editing software I've ever used!!! SO FRUSTRATING!!!!!

[Steve Grisetti]

Not sure why you posted your comment here. But this is a user to user forum and we can only help you if you've got a question. Or if you'd like a recommendation for a program that better fits your hardware and workflow.