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I just installed Adobe Premiere Elements 15 and I am unable to use MP4 files from my Galaxy 8+ because I get the 'Add Media Failure' message "The importer reported a generic failure."

New Here ,
Sep 10, 2017

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I just installed Adobe Premiere Elements 15 and I am unable to use MP4 files from my Galaxy 8+ because I get the 'Add Media Failure' message "The importer reported a generic failure."  Looking through suggestions from others who have import problems with the same error I noted that the use of Apple Quicktime for Windows was considered as a solution but I also note that Apple has discontinued support for this program and recommends that it be removed. I understand that the variable frame rate is the cause for this problem but I don't see a good generic fix for it.  Is my Premiere Elements 15 useless for editing these files?

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I just installed Adobe Premiere Elements 15 and I am unable to use MP4 files from my Galaxy 8+ because I get the 'Add Media Failure' message "The importer reported a generic failure."

New Here ,
Sep 10, 2017

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I just installed Adobe Premiere Elements 15 and I am unable to use MP4 files from my Galaxy 8+ because I get the 'Add Media Failure' message "The importer reported a generic failure."  Looking through suggestions from others who have import problems with the same error I noted that the use of Apple Quicktime for Windows was considered as a solution but I also note that Apple has discontinued support for this program and recommends that it be removed. I understand that the variable frame rate is the cause for this problem but I don't see a good generic fix for it.  Is my Premiere Elements 15 useless for editing these files?

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Sep 10, 2017 0
Adobe Community Professional ,
Sep 10, 2017

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Both Microsoft and Apple dropped support for XP, and Apple don't plan on future updates for QuickTime. You might worry about using the QuickTime plugin, if you think there is some possible security issue in certain websites. You could even worry about running QuickTime Player as an application, in case it might crash or something.

Premiere's use of QuickTime doesn't require either the plugin or QuickTime Player, so I would continue to use it and not worry too much.

Something you could try first is to rename the file to be .avi instead of .mp4. That may be enough to force Windows to use another H.264 decoder.

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Sep 10, 2017 0
Most Valuable Participant ,
Sep 10, 2017

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moved to Premiere Elements forum

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Sep 10, 2017 0
Adobe Community Professional ,
Sep 12, 2017

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Convert the mp4 to Constant framerate with Handbrake and try again.

HandBrake

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Sep 12, 2017 0
Adobe Community Professional ,
Sep 12, 2017

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I know about variable datarate, but wasn't familiar with variable framerate.

Dwight, if you come back, are you able to post an example file somewhere for me to try? I could at least check for issues with the file, that might stop it from working at all, even in Handbrake.

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Sep 12, 2017 0