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I n- have installed Premiere Element 12 on my new computer with Windows 12 but when i start it when he ask me to active him Windows stop it and said that a problem stop the programm. What to do???

New Here ,
May 01, 2017

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I n- have installed Premiere Element 12 on my new computer with Windows 12 but when i start it when he ask me to active him Windows stop it and said that a problem stop the programm. What to do???

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I n- have installed Premiere Element 12 on my new computer with Windows 12 but when i start it when he ask me to active him Windows stop it and said that a problem stop the programm. What to do???

New Here ,
May 01, 2017

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I n- have installed Premiere Element 12 on my new computer with Windows 12 but when i start it when he ask me to active him Windows stop it and said that a problem stop the programm. What to do???

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May 01, 2017 0
Adobe Employee ,
May 01, 2017

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Hi claudeb

Thanks for posting on Adobe forums.

As I understand you are not able to use Adobe Premiere Elements 12.

Could you please provide the following information so that we can help you out?

- What is the OS version?

- Is this a 32 Bit / 64 Bit?

- For how long are you facing this?

- Could you please give me the exact error?

Regards
Neeraj

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May 01, 2017 0
New Here ,
May 01, 2017

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Here is the problem. I used Adobe Premiere Element 12 on my old computer under windows 7 and everything was fine ... I uninstall it from it and reinstall it on my new Alienware R6 computer with windows 10 64 bits version 1703 with Intelcore i7-7700K, 16G processor of RAM and Ndivia Gforce GTX1070 graphics card. The installation runs smoothly and when I start the program I click on new project and it then asks me to activate the program. When I come to do it the following message appears: "Adobe Premiere Element stopped working, a problem caused the program to stop working." When I restart the program and I click on new project, it goes in circles for many minutes. I am discouraged and I am thinking of buying another video editing software from another brand.

Provenance : Courrier<https://go.microsoft.com/fwlink/?LinkId=550986> pour Windows 10

De : nee.rai27<mailto:forums_noreply@adobe.com>

Envoyé le :1 mai 2017 13:45

À : Claude Béliveau<mailto:claudebeliveau@hotmail.com>

Objet :[Premiere Elements] I n- have installed Premiere Element 12 on my new computer with Windows 12 but when i start it when he ask me to active him Windows stop it and said that a problem stop the programm. What to do???

I n- have installed Premiere Element 12 on my new computer with Windows 12 but when i start it when he ask me to active him Windows stop it and said that a problem stop the programm. What to do???

created by nee.rai27<https://forums.adobe.com/people/nee.rai27> in Premiere Elements - View the full discussion<https://forums.adobe.com/message/9488599#9488599>

Hi claudeb

Thanks for posting on Adobe forums.

As I understand you are not able to use Adobe Premiere Elements 12.

Could you please provide the following information so that we can help you out?

- What is the OS version?

- Is this a 32 Bit / 64 Bit?

- For how long are you facing this?

- Could you please give me the exact error?

Regards

Neeraj

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May 01, 2017 0
Adobe Employee ,
May 01, 2017

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We are sorry to hear about the issue.
Lets try the solution mentioned in this link & see if this resolves the issue


Regards
Neeraj

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May 01, 2017 0
Peru Bob LATEST
Adobe Community Professional ,
May 01, 2017

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If the solution offered by Neeraj doesn't work, try updating your video driver directly from the video card manufacturer's site.

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May 01, 2017 0