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Importer encountered a generic error, vertical video shot on Google Pixel

New Here ,
Aug 26, 2017

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I shot some video vertically (I know, I know) on my Google Pixel and now I get the classic error when trying to import it. The video plays fine everywhere else. Here's one of the videos that won't import: Shared album - Corlin Palmer - Google Photos

It's an mp4, 1280 x 720

I appreciate any help. Thanks.

Adobe Community Professional
Correct answer by Steve Grisetti | Adobe Community Professional

Your phone's camcorder is set up to record at a variable frame rate.

You can convert the video to a constant frame rate using the instructions in my tutorial.

Fixing Out of Sync video with Handbrake - YouTube

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Importer encountered a generic error, vertical video shot on Google Pixel

New Here ,
Aug 26, 2017

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I shot some video vertically (I know, I know) on my Google Pixel and now I get the classic error when trying to import it. The video plays fine everywhere else. Here's one of the videos that won't import: Shared album - Corlin Palmer - Google Photos

It's an mp4, 1280 x 720

I appreciate any help. Thanks.

Adobe Community Professional
Correct answer by Steve Grisetti | Adobe Community Professional

Your phone's camcorder is set up to record at a variable frame rate.

You can convert the video to a constant frame rate using the instructions in my tutorial.

Fixing Out of Sync video with Handbrake - YouTube

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Aug 26, 2017 0
Adobe Community Professional ,
Aug 27, 2017

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Your video won't, of course, fill your video frame -- but you shouldn't be getting an error when you use Add Media to add a standard video.

Open your video in the free download MediaInfo. Set MediaInfo's View to Tree, then copy and paste the report it generates to this forum.

This will tell us what's inside that file so that we can better advise you how to proceed.

BTW, it will also help to know which version of the program you're using on what operating system. And if you have Quicktime 7 installed on a Windows machine.

QuickTime 7.6 for Windows

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Aug 27, 2017 0
New Here ,
Aug 27, 2017

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Here's what I got. Is variable framerate video a problem? I didn't know the pixel did that. Though I will mention that other videos I've tried from the Pixel import just fine, it's only the vertical ones that are giving me trouble. Again I included a link in my original post to a short video that doesn't import if you want to try it out for yourself.

I'm running Premiere Elements 15 on Windows 10 x64. I do have the latest Quicktime installed.

Format                                   : MPEG-4

Format profile                           : Base Media / Version 2

Codec ID                                 : mp42 (isom/mp42)

File size                                : 15.9 MiB

Duration                                 : 10 s 980 ms

Overall bit rate                         : 12.1 Mb/s

Encoded date                             : UTC 2017-08-17 02:06:48

Tagged date                              : UTC 2017-08-17 02:06:48

©xyz                                     : +44.7297-110.4854/

com.android.version                      : 7.1.2

Video

ID                                       : 1

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : High@L3.1

Format settings, CABAC                   : Yes

Format settings, RefFrames               : 2 frames

Format settings, GOP                     : M=2, N=29

Codec ID                                 : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                 : 10 s 980 ms

Bit rate                                 : 11.8 Mb/s

Width                                    : 1 280 pixels

Height                                   : 720 pixels

Display aspect ratio                     : 16:9

Rotation                                 : 90°

Frame rate mode                          : Variable

Frame rate                               : 29.781 FPS

Minimum frame rate                       : 12.011 FPS

Maximum frame rate                       : 90 000.000 FPS

Standard                                 : NTSC

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.428

Stream size                              : 15.4 MiB (97%)

Title                                    : VideoHandle

Language                                 : English

Encoded date                             : UTC 2017-08-17 02:06:48

Tagged date                              : UTC 2017-08-17 02:06:48

Color range                              : Full

Color primaries                          : BT.601 NTSC

Transfer characteristics                 : BT.601

Matrix coefficients                      : BT.601

Audio

ID                                       : 2

Format                                   : AAC

Format/Info                              : Advanced Audio Codec

Format profile                           : LC

Codec ID                                 : 40

Duration                                 : 10 s 965 ms

Source duration                          : 10 s 977 ms

Source_Duration_FirstFrame               : 11 ms

Bit rate mode                            : Constant

Bit rate                                 : 96.0 kb/s

Channel(s)                               : 1 channel

Channel positions                        : Front: C

Sampling rate                            : 48.0 kHz

Frame rate                               : 46.875 FPS (1024 SPF)

Compression mode                         : Lossy

Stream size                              : 129 KiB (1%)

Source stream size                       : 129 KiB (1%)

Title                                    : SoundHandle

Language                                 : English

Encoded date                             : UTC 2017-08-17 02:06:48

Tagged date                              : UTC 2017-08-17 02:06:48

mdhd_Duration                            : 10965

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Aug 27, 2017 0
Adobe Community Professional ,
Aug 27, 2017

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Your phone's camcorder is set up to record at a variable frame rate.

You can convert the video to a constant frame rate using the instructions in my tutorial.

Fixing Out of Sync video with Handbrake - YouTube

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