I keep getting error messages when trying to import .mov files from my phone. Just tried a new lot again today. Some worked (about half) but the others did not import. This issue has been ongoing, I am only persisting with Elements because I paid for it.
It says the version is up to date and my laptop is only about 1 year old. Any help would be appreciated.
If you use PE 2019 or older and you try to import a *.mov file from an iPhone using the HEVC Codec, then PSE will not import these files. (Check on your iPhone in "Settings" / Camera / format" if "High Efficiency" is marked - change to "max. compatibility" knowing that you will have a slightly reduced photo and video quality). Try the test version from Adbobe for Premiere Elements 2020 (30 day trial with a watermark in the middle of the picture) if the import works for the movies with the "High Efficiency" settings.