Incompatible Display Driver

New Here ,
May 13, 2018 May 13, 2018

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This is what I see whenever I open the program.
I've had Premiere Elements 10 for quite a while.
This is a recent development.
Is there a fix for this?

Laptop says the display drivers are up to date

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correct answers 1 Correct Answer

Adobe Community Professional , May 14, 2018 May 14, 2018
You're saying you're still using version 10? That's relevant.That said, go to the Intel site and get the latest driver for your graphics system.Identify Your Intel® Graphics ControllerThen remove the BadDriver.txt file from your Program Files. Where this file is located depends on your operating system and if you have other versions of the program running on your machine, which you haven't said.On Windows 10 64-bit, you will need to Show Hidden Files and then go to C/ProgramData/Adobe/Premiere E...

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Adobe Community Professional ,
May 14, 2018 May 14, 2018

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You're saying you're still using version 10? That's relevant.

That said, go to the Intel site and get the latest driver for your graphics system.

Identify Your Intel® Graphics Controller

Then remove the BadDriver.txt file from your Program Files. Where this file is located depends on your operating system and if you have other versions of the program running on your machine, which you haven't said.

On Windows 10 64-bit, you will need to Show Hidden Files and then go to C/ProgramData/Adobe/Premiere Elements/10.0.

Then re-launch the program.

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New Here ,
May 17, 2018 May 17, 2018

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Thanks. I think I got the driver updated.
I opened the program and I did not get that message this time.

This solution is accurate and true

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