inserting video/video merge comes up and video either is then all green or black

New Here ,
Apr 22, 2020 Apr 22, 2020

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Hello

 

When i insert my video into premiere elements the pop up videomerge box comes up telling me i have a solid background colour in the video.  if i choose to video merge my video goes entirely black and if i dont videomerge it goes entirely green.

 

How can i rectify to have my mp4 file insert correctly.  Thank you

 

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Adobe Community Professional ,
Apr 23, 2020 Apr 23, 2020

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I'm confused because I've never seen that happen.  What is the source and specifications of the video file?  What are the steps you are following to "insert" your video file?

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