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Installation fail Premiere Elements 15 on MacOS 10.12.5

New Here ,
Jul 23, 2017

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Hi

I downloaded (and paid) the latest Premiere Elements version (15) recently and tried to install the app. Doesn't work. I am getting an Error Message saying "Installation fehlgeschlagen" - yep, I am German - but on hint whatsoever to why that failure occurs - and no hint on how to get my money back.

Anyone had the same issue? Anyone around with a solution?

Cheers

Jens

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Installation fail Premiere Elements 15 on MacOS 10.12.5

New Here ,
Jul 23, 2017

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Hi

I downloaded (and paid) the latest Premiere Elements version (15) recently and tried to install the app. Doesn't work. I am getting an Error Message saying "Installation fehlgeschlagen" - yep, I am German - but on hint whatsoever to why that failure occurs - and no hint on how to get my money back.

Anyone had the same issue? Anyone around with a solution?

Cheers

Jens

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206

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Jul 23, 2017 0
Adobe Community Professional ,
Jul 23, 2017

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This is a user to user forum.

I recommend you contact Adobe Customer Support via Chat. They will be able to help you troubleshoot your problem.

Customer Care

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Jul 23, 2017 0
New Here ,
Oct 31, 2017

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You mean the Chat, that is never available when I have some spare time? That chat? You must be kidding!

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Oct 31, 2017 0