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Installed Elements 2019 and got the "Loading ImporterQuicktime.pm" splash message while loading Premiere

New Here ,
Nov 05, 2018

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Installed Elements 2019 and got the "Loading ImporterQuicktime.pm" splash message while loading Premiere 2019. The crash reporter pops up and Premiere crashes. The support folks sent me instructions to change the folder permissions. But in my case I'm still the owner. I did some experimenting and was able to solve the issue. This looks like a flaw in Elements 2019 installler not setting the proper permissions.

I uninstalled Elements 2019 under the current user (Microsoft account) in Windows 10. Created a local user with administrator role. Log in using the new account and reinstalled Elements 2019. Logged off and log in using the original user (Microsoft account). Now, I'm able to start Element Premiere and Photoshop without any issues.

Hopefully this will help some of you here asking the same questions.

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Installed Elements 2019 and got the "Loading ImporterQuicktime.pm" splash message while loading Premiere

New Here ,
Nov 05, 2018

Copy link to clipboard

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Installed Elements 2019 and got the "Loading ImporterQuicktime.pm" splash message while loading Premiere 2019. The crash reporter pops up and Premiere crashes. The support folks sent me instructions to change the folder permissions. But in my case I'm still the owner. I did some experimenting and was able to solve the issue. This looks like a flaw in Elements 2019 installler not setting the proper permissions.

I uninstalled Elements 2019 under the current user (Microsoft account) in Windows 10. Created a local user with administrator role. Log in using the new account and reinstalled Elements 2019. Logged off and log in using the original user (Microsoft account). Now, I'm able to start Element Premiere and Photoshop without any issues.

Hopefully this will help some of you here asking the same questions.

Views

86

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 05, 2018 0

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