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I just purchased several months ago, Photoshop Elements 2018 & Premiere Elements 2018. I'm getting messages saying ERROR DW071 & DW003 on both. Also when I try to open PREMIERE ELEMENTS, I'm getting the message: Could not complete your request because it is NOT the right kind of document. Very frustrating when you've paid for this purchase. Photoshop Elements asked for my Serial Number, but Premiere Elements did not. I have both serial numbers handy. Can someone please help with these issues.
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If it were me, I would uninstall and re-install.
As an owner that has paid for a current version, you have access to online chat sessions with Adobe technicians who can remotely connect to your computer and solve your issues.
Click here: Contact Customer Care
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Hello,
Could you try the below steps:
Download Photoshop Elements | 2019, 2018, and 15
Keep you Serial Key handy, After install, you will be asked to Sign-in and use product as Trial or License.
Select License, you will be prompted to enter the Serial key.
And as mentioned by whsprague , you could always reach out to Adobe Customer Support for any help.
Thanks
Prakash