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I just tried to use Premier Elements with my iPhone photos but they wouldn't import. Looking into forums or the web reveals that this is a known issue... so I don't get it, most media developers work with photoshop and mac and iPhone, why not fixing this issue.
I do have an iPhone X and started to import into Premier Elements 2018 latest version. When importing the photos onto my Mac with PE2018 it gives me an error that the codec is not supported.
It's defiantly not an option for me to convert my files to another format because I have to convert a couple of hundred and thats a no go...
Hase anyone a solution for this. Again, MAC latest version, iPhoneX and Premier Element 2018 latest version.
Many thanks in advance,
Chris
As I suspected, the issue is with the video. Not only does that iPhone video use a variable frame rate, but it also use the HEVC H.265 codec rather than the traditional H.264 codec. Both of those issues can cause the problems you describe.
To edit this video, you can run it through the free download Handbrake. Unfortunately your original video is 4K, and I'm not sure Handbrake can convert video to larger than 1920x1080.
So beyond that I'm not sure what to suggest.
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The issue is likely with the video. Many new iPhones shoot video with variable frame rates and they shoot photos in a new HEIF format.
Open a sample of your iPhone video in the free download MediaInfo. In MediaInfo set View to Text and then copy and paste the report it generates to this forum. Once we know what your video is made of we'll be better able to advise you how to proceed.
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Hi Steve, thank you for your support.
As requested please find below the information you asked for:
General
Complete name : /Users/chris/Desktop/Ramses Vidio's/20180703_080151000_iOS.MOV
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 0000.00 (qt )
File size : 107 MiB
Duration : 17 s 152 ms
Overall bit rate mode : Variable
Overall bit rate : 52.2 Mb/s
Encoded date : UTC 2018-07-03 08:01:51
Tagged date : UTC 2018-07-03 08:02:08
Writing library : Apple QuickTime
com.apple.quicktime.location.ISO6709 : +52.3206+005.5343-004.300/
com.apple.quicktime.make : Apple
com.apple.quicktime.model : iPhone X
com.apple.quicktime.software : 11.4
com.apple.quicktime.creationdate : 2018-07-03T10:01:51+0200
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L5.1@High
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 17 s 152 ms
Bit rate : 52.1 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Rotation : 90°
Frame rate mode : Variable
Frame rate : 60.000 FPS
Minimum frame rate : 54.545 FPS
Maximum frame rate : 66.667 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.105
Stream size : 106 MiB (100%)
Title : Core Media Video
Encoded date : UTC 2018-07-03 08:01:51
Tagged date : UTC 2018-07-03 08:02:08
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : mp4a-40-2
Duration : 17 s 152 ms
Source duration : 17 s 206 ms
Bit rate mode : Variable
Bit rate : 87.9 kb/s
Channel(s) : 1 channel
Channel positions : Front: C
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 184 KiB (0%)
Source stream size : 184 KiB (0%)
Title : Core Media Audio
Encoded date : UTC 2018-07-03 08:01:51
Tagged date : UTC 2018-07-03 08:02:08
Other #1
Type : meta
Duration : 17 s 152 ms
Bit rate mode : CBR
Other #2
Type : meta
Duration : 17 s 152 ms
Bit rate mode : CBR
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As I suspected, the issue is with the video. Not only does that iPhone video use a variable frame rate, but it also use the HEVC H.265 codec rather than the traditional H.264 codec. Both of those issues can cause the problems you describe.
To edit this video, you can run it through the free download Handbrake. Unfortunately your original video is 4K, and I'm not sure Handbrake can convert video to larger than 1920x1080.
So beyond that I'm not sure what to suggest.
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Steve,
I already had a feeling that this wil stay an issue. Although Adobe can not ignore this, because more and more apple users wil complain about this.
Many thanks for your support
Chris
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Please note that this is a user to user forum, Chris.
If you want to write to Adobe and complain, please feel free to. But complaining here will not necessarily get Adobe's attention when it comes to new features.
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Steve,
that's true. Thank you for your remark.
Many thanks for your time and effort to answer my question. I just don't see myself converting hundreds of iPhone video's just so I can edit them in Adobe. This is very frustrating.
Kind regards,
Chris
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Hello, I am totally with you. The iPhone I use is from 2017, the Adobe Elements claim to be 2019 technology. You know I strongly believe the requirement to edit video from an iPhone is not too seldom. It's weird to by the newest version od Adobe programms and run into this problem.
Rolf
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Rolf,
You brought a 6 month old topic to life! All but your last post was written before the 2019 version came out in October.
Version 2019 does support iPhone variable frame rate video on any current operating system.
Version 2019 supports H.265 HEVC iPhone video if you have it installed on a Apple computer. If you use a Windows computer, all you have to do is select a different compression setting on your iphone or convert the footage to H.264 in a utility like Handbrake.
The licensing of the H.265 codec is not controlled by Adobe. The license and use is controlled by a bureaucratic coalition. It is fun to read about how messed up the management has been! It is argued that H.265 should have been universally adopted a few years ago. Reading about it may suggest that it has taken so long, that there will be alternatives and H.265 will never make it!
If H.265 editing is a necessity and you choose to have a Windows computer, Premiere Elements is the wrong video editor for you.
Meanwhile, except for file size, H.264 works perfectly well.
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Can you confirm then that on a mac to view/edit/etc the new iPhone videos you would require Adobe Elements 2019 and 2018 is not sufficient?
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The HEVC (or H.265) iPhone capability was added for the 2019 version as long as you are on a Mac, not a Windows PC. It was not included in 2018.
I encourage you to take advantage of Adobe's trial policy. The complete 2019 version can be downloaded, installed and tested with your footage. I think you get two weeks. It might be a month. Out put will have a watermark on it that is supposed to go away after you put in the serial number and rerun the output.
In addition to the trial, there is a return policy for full credit if you buy directly via download from Adobe. If you buy through a retailer, refunds are too clumsy to work.
(Disclaimer: I don't have an iPhone or a Mac, so I can't test it for you.)
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https://forums.adobe.com/people/Steve+Grisetti wrote
.... and I'm not sure Handbrake can convert video to larger than 1920x1080.
Steve, on a quick check using Panasonic H.264 4K footage, it comes out of Handbrake at 4K 3840x2160.
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Thanks for the info, Bill!
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chrisforker,
Hi. I'm super-new to this message board so if this message gets to you late or without notice, I extremely apologize. I'm a bit curious to your issue, as I've come across the same dilemma with my iPhone 8, running the latest iOS 13.2 version. With that said, I've been able to load on my computer (Windows 10) That may also work on your machine, null and void of the OS.
Let me start with one question: How are you importing photos to your Mac? Is it over transferring from your phone via USB? iCloud photos folder on your Mac? Other? Please explain.
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NewHire,
You've tagged on to an old topic. Premiere Elements has evovlved through a couple versions and how it handles iPhone footage has changed and is more capable.
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whsprague,
Thank you for that. I apologize, for I am still in use of Premiere Elements 2018, therefore I figured I'd help those who are still on legacy versions.
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@whsprague,
Just saw your reply, I have a question regarding this issue...
I have Premiere Elements 2019 which cannot open iPhone MOV files.
I get "The importer reported a generic error" error when trying to open these files.
With Premiere Pro CC 2019 Trial version I am able to open these files without issues. And the are reported as "MP4/MOV H.264 4:2:0" codec in Premiere Pro's file properties.
Are you familiar with any way to open these files with Premiere Elements 2019, without having to convert them using Handbrake?
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The short answer: Upgrade to version 2020. (Or at least give the free trial a test drive to see if it resolves your issue.) Premiere Elements 2019 had limited support for H.265 video.
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Thank you Steve,
I'll have a go with Elements 2020 Trial...
One thing though, as mentioned on my post, the format reported by Premiere Pro CC 2019 is H.264, so I figured it should work. Adobe's website also mentions that 2019 version support H.264, and HEVC, so it's weird that Premiere Pro opens them but Elements won't.
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If it's HEVC, it's H.265. But if you want to confirm this (and you might as well, if you want to figure out what's going on), open your HEVC video in the free download MediaInfo. In MediaInfo, set View to Text and then copy this text and paste it to this forum. We'll help you make sense of the specs.
Just know that at this point you're on a digression in a two-year-old topic. It might be best to start your own thread so we can focus on your discussion without confusing it with the older ones in this thread.
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Will do.
Thank you Steve for your help!
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"@whsprague,.....Are you familiar with any way to open these files with Premiere Elements 2019"
Lio5C45,
Steve is correct. It is not until version 2020 that HEVC will work. Your phone can be set to a "most universal" video recording setting. Quality is the same. The only real difference is that the file sizes are larger.
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Thank you @whsprague, I'll try with Elements 2020 Trial.
I cannot find that settings you mentioned on my iPhone (IOS13.6.1).
In any case, Premiere Pro reports the file as H.264, so there shouldn't have been any issue with opening them on Elements, but it still happens.
Weird.
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I purchased Adobe Premier Elements 2020 and installed on a Windows plateform and it still does not read the MOV files. It would be great if there were better compatibility between the iPhone and Android products. There was a recommendation to use a Microsoft store product to help with HEIF Image Extensions, but I was unable to make it work.
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"There was a recommendation to use a Microsoft store product to help with HEIF Image Extensions, but I was unable to make it work."
There is a situation where two separate HEIF/H.265 codecs can be installed from Microsoft. If it were me, and I couldn't sort it out on my own, I would start an online chat with Adobe technicians. https://helpx.adobe.com/support.html