Is Adobecare@oxxlook.com a official support mail?

[Dsk.Kaiser]

On 09.12.2019 i postet my problem - "Premiere Elements 2020 - Weiche Blende" which is still unsolved.

I get an personal massage in the forum that i should contact "Adobecare@oxxlook.com".

In the last mail from the 06.01.20 they asked my about my serial number - after that the mail didnt reply...

[John T Smith · Accepted solution]

That is a scammer trying to steal your information, so I hope you didn't provide your serial number

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

Post their Adobe ID in https://community.adobe.com/t5/community-feedback/bd-p/Community-Feedback?page=1&sort=latest_replies...