Issue installing Premiere Elements (Stops at 6%)

[hs80615886]

Hello everyone,

I recently purchased a new laptop and a code for the online download of Premiere Elements. I entered the redemption code, got the serial, and a download thingy popped up - and that worked fine. But then, when I try to install the program, it opens up, and as it reaches the 6% mark, the box flashes and just freezes where it is. I've tried downloading it a few times now, and the 6% issue is actually progress...it was not even showing a progress percentage at first. So uh...what do I do now? Thanks for any help you can offer.

[Steve Grisetti]

What operating system do you have?

Which processor do you have with how much RAM? How much free, clean, freshly defragmented space is on your hard drive?

[hs80615886 · Accepted solution]

So this is embarrassing to admit...but I figured out the problem just since posting. After trying every possible solution, I left the window open out of frustration...on my previous attempts, it would have done nothing, because I was at home, with "lovely" AT&T internet of impressively slow speeds...but I'm currently out of town visiting a friend with much better internet, and it turns out that this entire time, it was just my terrible internet. It didn't have enough speed to complete the process before it simply fails. Goodness. So now it finally installed and is working like a champ. With that being said, thank you so much for checking in! If anyone else has this issue, a possible cause is bad internet