Highlighted

Just upgraded to 2021, and now the app is continually freezing

New Here ,
Oct 17, 2020

Copy link to clipboard

Copied

I was having a few small issues with Premiere Elements 2020.  I thought perhaps bugs would be fixed in the newer version so I purchased and installed 2021.  Now the app is unusable.  It worked for a few seconds, but now when I open my project, it won't even playback, or do much of anything.  I'm running 64 bit Windows 10 - latest update.  I have a Lenovo IdeaPad Y700 with NVidia GeForce GTX 960M graphics card (the app says the "Detected GPU is incompatible".  I have turned off hardware acceleration, and closed almost everything else running on the computer.  What could possibly be wrong?

TOPICS
Crash, Freeze or hang

Views

32

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Just upgraded to 2021, and now the app is continually freezing

New Here ,
Oct 17, 2020

Copy link to clipboard

Copied

I was having a few small issues with Premiere Elements 2020.  I thought perhaps bugs would be fixed in the newer version so I purchased and installed 2021.  Now the app is unusable.  It worked for a few seconds, but now when I open my project, it won't even playback, or do much of anything.  I'm running 64 bit Windows 10 - latest update.  I have a Lenovo IdeaPad Y700 with NVidia GeForce GTX 960M graphics card (the app says the "Detected GPU is incompatible".  I have turned off hardware acceleration, and closed almost everything else running on the computer.  What could possibly be wrong?

TOPICS
Crash, Freeze or hang

Views

33

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 17, 2020 0
New Here ,
Oct 17, 2020

Copy link to clipboard

Copied

Update - I went back to using 2020 (it was still installed), and it was worse than before (freezing, not displaying the video, not rendering).  So I uninstalled both 2020 and 2021, and re-installed 2020.  It still freezes, and is practically useless.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 17, 2020 0
Adobe Community Professional ,
Oct 17, 2020

Copy link to clipboard

Copied

Do you get the same result if you open a new projet and add, say, three photos to the timeline?

 

What model of camcorder is your video coming from and what format and resolution is your video?

 

If you look under the program's Edit menu, what is listed on the General page of Project Settings?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 17, 2020 0
Greg.77 LATEST
New Here ,
Oct 17, 2020

Copy link to clipboard

Copied

I've done a lot more troubleshooting.  Loaded Premiere Elements on another computer, and transferred the project there (that had issues too).  It seems the problem may be related to the project itself.  I had added some Zoom and Pan effects to a few clips before things went wrong.  I removed those effects, and I also removed at least one entire clip.  I just had a session that lasted about 30 minutes without lock-ups.  But still - the last time I did the "Render" function, it locked up when it got to about 98%.

 

I have not tried opening a new project, and working with it.

The video clips came from two iPhone Xr's and A Canon EOS 60D.

The settings from Edit > Project Settings >General:

Edit-General-Settings.jpg

Should I adjust settings?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 17, 2020 0