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License only valid for Elements 2021?

New Here ,
Oct 15, 2020

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Hi everyone,

 I'm new to Premiere Elements, so apologise in advance for the noob question.

I downloaded the trial version of Premiere 2020 and loved the workflow, so I clicked "Buy Now" from the application and proceeded to checkout. I didn't realise that I was brought to the checkout page of Elements 2021, so I did the purchase without actually realising it. 

The 2021 license won't work when I try to activate Elements 2020, and I cannot upgrade my Mac OS because of other softwares compability issues.

Is there a way to obtain a license for 2020?

Thank you very much,

regards.

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License only valid for Elements 2021?

New Here ,
Oct 15, 2020

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Hi everyone,

 I'm new to Premiere Elements, so apologise in advance for the noob question.

I downloaded the trial version of Premiere 2020 and loved the workflow, so I clicked "Buy Now" from the application and proceeded to checkout. I didn't realise that I was brought to the checkout page of Elements 2021, so I did the purchase without actually realising it. 

The 2021 license won't work when I try to activate Elements 2020, and I cannot upgrade my Mac OS because of other softwares compability issues.

Is there a way to obtain a license for 2020?

Thank you very much,

regards.

TOPICS
Error or problem

Views

56

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Translate

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Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 15, 2020 0
Adobe Community Professional ,
Oct 15, 2020

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Contact Adobe Customer Care via chat. They'll help you work something out.

https://helpx.adobe.com/sea/contact.html

This is a user to  user forum.

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