Lost Audio

[craigc41130132]

Last week I just upgraded from Premiere Elements 10 to Premiere Elements 2019.  I have clips downloaded from video camera when still working with Version 10 and when previewed they are fine, with video and audio intact.  As soon as I bring them into Organizer, the audio vanishes.  Video is fine.  Any ideas? 

[Steve Grisetti]

What operating system are you using?

Open the video in the free download MediaInfo. In  MediaInfo, set View to Text and then copy and paste the report it generates to this forum.

I'm suspecting your video is using AC-3 audio and you're using Windows 7, which commonly has this issue.

[craigc41130132]

Correct on both counts.  I am using Windows 7.  The files are AC-3.

General

Complete name                            : C:\Users\Craig\Desktop\Dad 90th Birthday\MOV00A.MOD

Format                                   : MPEG-PS

File size                                : 144 MiB

Duration                                 : 2 min 16 s

Overall bit rate mode                    : Variable

Overall bit rate                         : 8 857 kb/s

FileExtension_Invalid                    : mpeg mpg m2p vob vro pss evo

Video

ID                                       : 224 (0xE0)

Format                                   : MPEG Video

Format version                           : Version 2

Format profile                           : Main@Main

Format settings                          : CustomMatrix / BVOP

Format settings, BVOP                    : Yes

Format settings, Matrix                  : Custom

Format settings, GOP                     : M=3, N=15

Format settings, picture structure       : Frame

Duration                                 : 2 min 16 s

Bit rate mode                            : Variable

Bit rate                                 : 8 425 kb/s

Maximum bit rate                         : 9 200 kb/s

Width                                    : 720 pixels

Height                                   : 480 pixels

Display aspect ratio                     : 16:9

Frame rate                               : 29.970 (30000/1001) FPS

Standard                                 : NTSC

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Interlaced

Scan order                               : Top Field First

Compression mode                         : Lossy

Bits/(Pixel*Frame)                       : 0.813

Time code of first frame                 : 00:00:00:00

Time code source                         : Group of pictures header

GOP, Open/Closed                         : Open

GOP, Open/Closed of first frame          : Closed

Stream size                              : 137 MiB (95%)

Audio

ID                                       : 189 (0xBD)-128 (0x80)

Format                                   : AC-3

Format/Info                              : Audio Coding 3

Commercial name                          : Dolby Digital

Muxing mode                              : DVD-Video

Duration                                 : 2 min 16 s

Bit rate mode                            : Constant

Bit rate                                 : 256 kb/s

Channel(s)                               : 2 channels

Channel layout                           : L R

Sampling rate                            : 48.0 kHz

Frame rate                               : 31.250 FPS (1536 SPF)

Bit depth                                : 16 bits

Compression mode                         : Lossy

Stream size                              : 4.17 MiB (3%)

Service kind                             : Complete Main

[Steve Grisetti]

Premiere Elements 2018 and Premiere Elements 2019 do not offer support of AC3 Dolby Digital audio. Instead, they rely on the operating system to provide that support. Windows 10 does; Windows 7 does not. Which is why this problem is unique to computer running this program on Windows 7.

Which means you have three options:

1) Upgrade your OS to Windows 10

2) Convert your video to an MP4 that uses PCM or uncompressed audio using the free download HandBrake; or

3) Background to version 15 or earlier of Premiere Elements

[Bill Sprague]

4) is the choice of a different brand of video editor where the company is not in a licensing disagreement with Dolby.