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Media import issue

Community Beginner ,
Dec 30, 2018

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I am using MP4 files shot on a Drift camera. Most files import with no problem but some show as audio only. The file plays OK in windows media player. Any suggestions as to how I might correct the issue so I can use the clip in Premier Elements please?

Thanks so much. Just loaded "Handbrake" and run the offending file through it as a test. The new file imports, edits and plays fine in Adobe - result!

How do I let you see the video? We did a 1000 mile trip round Wales last February on motorcycles visiting 20 prescribed points that we had to photograph to prove we had been there. The Great Orme was one of the points.

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Media import issue

Community Beginner ,
Dec 30, 2018

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I am using MP4 files shot on a Drift camera. Most files import with no problem but some show as audio only. The file plays OK in windows media player. Any suggestions as to how I might correct the issue so I can use the clip in Premier Elements please?

Thanks so much. Just loaded "Handbrake" and run the offending file through it as a test. The new file imports, edits and plays fine in Adobe - result!

How do I let you see the video? We did a 1000 mile trip round Wales last February on motorcycles visiting 20 prescribed points that we had to photograph to prove we had been there. The Great Orme was one of the points.

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Dec 30, 2018 0
Adobe Community Professional ,
Dec 30, 2018

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There are actually many kinds of MP4s, believe it or not.

Open one of your videos in the free download MediaInfo. In MediaInfo, set View to Text and then copy and paste the report it displays to this forum.

Once we know your video specs, we'll better be able to advise you.

(Of course it would also help to know which version of Premiere Elements you're using and on what operating system.)

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Dec 30, 2018 0
Community Beginner ,
Dec 30, 2018

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General

Complete name                            : D:\Videos\Wales   videos\13 Great Orme to fuel stop.mp4

Format                                   : MPEG-4

Format profile                           : JVT

Codec ID                                 : avc1 (avc1/isom)

File size                                : 724 MiB

Duration                                 : 8 min 20 s

Overall bit rate mode                    : Constant

Overall bit rate                         : 12.1 Mb/s

Encoded date                             : UTC 2018-03-21 12:06:32

Tagged date                              : UTC 2018-03-21 12:06:32

AMBA                                     :   

IsTruncated                              : Yes

Video

ID                                       : 1

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : Main@L3.2

Format settings                          : CABAC / 2 Ref Frames

Format settings, CABAC                   : Yes

Format settings, RefFrames               : 2 frames

Format settings, GOP                     : M=3, N=15

Codec ID                                 : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                 : 8 min 20 s

Bit rate mode                            : Constant

Bit rate                                 : 11.7 Mb/s

Width                                    : 1 280 pixels

Height                                   : 960 pixels

Display aspect ratio                     : 4:3

Frame rate mode                          : Constant

Frame rate                               : 25.000 FPS

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.381

Stream size                              : 716 MiB (99%)

Title                                    : Ambarella AVC

Language                                 : English

Encoded date                             : UTC 2018-03-21 12:06:32

Tagged date                              : UTC 2018-03-21 12:06:32

Color range                              : Full

Codec configuration box                  : avcC

Audio

ID                                       : 2

Format                                   : AAC LC

Format/Info                              : Advanced Audio Codec Low Complexity

Codec ID                                 : mp4a-40-2

Duration                                 : 8 min 20 s

Bit rate mode                            : Constant

Bit rate                                 : 128 kb/s

Channel(s)                               : 2 channels

Channel layout                           : L R

Sampling rate                            : 48.0 kHz

Frame rate                               : 46.875 FPS (1024 SPF)

Compression mode                         : Lossy

Stream size                              : 7.63 MiB (1%)

Title                                    : Ambarella AAC

Language                                 : English

Encoded date                             : UTC 2018-03-21 12:06:32

Tagged date                              : UTC 2018-03-21 12:06:32

Sorry didn`t copy the full report last time. I have compared this report to reports on other files shot at the same time and on the same card and I not this file is marked as "truncated". Is that significant? Premier Elements 2018 on Windows 8.

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Dec 30, 2018 0
Adobe Community Professional ,
Dec 30, 2018

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If most of your files import with no problem and camera setting remain the same, there may be a problem with the camera card or transfer process. 

To "repair" the odd files, you might try Handbrake.  It is free and might be able to read, then output a new file.  

With Wales, Great Orme and fuel stop in your video title, I want to see the video!

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Community Beginner ,
Dec 30, 2018

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Thanks so much. Just loaded "Handbrake" and run the offending file through it as a test. The new file imports, edits and plays fine in Adobe - result!

How do I let you see the video? We did a 1000 mile trip round Wales last February on motorcycles visiting 20 prescribed points that we had to photograph to prove we had been there. The Great Orme was one of the points.

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Dec 30, 2018 0
Adobe Community Professional ,
Dec 30, 2018

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timp60509793

How do I let you see the video?

Put the finished video on YouTube?  Then put a link here?

That sounds like too much fun for any person to not share it somehow!

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