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Mov files import as an audio file in Premiere Elements 2018 instead of video file

New Here ,
Jun 25, 2018

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Hi There,

When I start a new project in Premiere Elements 2018 and add a new media (mov) file it is impored as an audio file instead of a video file.

The mov file is from an iPhone 7

It worked before .... does it have to do with a Windows 10 update maybe?

Hope someone can help me with this.

Thanks in advance for your help.

Kind regards, Paul

Adobe Community Professional
Correct answer by whsprague | Adobe Community Professional

I don't think it has to do with a Windows update. 

You might try a couple of things.  Install Quicktime on your computer.  It may be that your Apple phone needs Apple Quicktime codecs on you computer.  The other thing is to use the [free] MediaInfo program to view the structure of the file.  You can copy and past that information here.  You could also put a clip on DropBox and someone like me can see what it does in our systems.

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Mov files import as an audio file in Premiere Elements 2018 instead of video file

New Here ,
Jun 25, 2018

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Hi There,

When I start a new project in Premiere Elements 2018 and add a new media (mov) file it is impored as an audio file instead of a video file.

The mov file is from an iPhone 7

It worked before .... does it have to do with a Windows 10 update maybe?

Hope someone can help me with this.

Thanks in advance for your help.

Kind regards, Paul

Adobe Community Professional
Correct answer by whsprague | Adobe Community Professional

I don't think it has to do with a Windows update. 

You might try a couple of things.  Install Quicktime on your computer.  It may be that your Apple phone needs Apple Quicktime codecs on you computer.  The other thing is to use the [free] MediaInfo program to view the structure of the file.  You can copy and past that information here.  You could also put a clip on DropBox and someone like me can see what it does in our systems.

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Jun 25, 2018 0
Adobe Community Professional ,
Jun 25, 2018

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I don't think it has to do with a Windows update. 

You might try a couple of things.  Install Quicktime on your computer.  It may be that your Apple phone needs Apple Quicktime codecs on you computer.  The other thing is to use the [free] MediaInfo program to view the structure of the file.  You can copy and past that information here.  You could also put a clip on DropBox and someone like me can see what it does in our systems.

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Jun 25, 2018 0
New Here ,
Jun 25, 2018

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Thanks so much whsprague! Installing Quicktime solved the problem.

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Jun 25, 2018 1
Adobe Community Professional ,
Jun 26, 2018

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Wonderful!  Thanks for posting your success. 

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Jun 26, 2018 1