Highlighted

.mov upload issue (Missing Codec)

New Here ,
May 17, 2018

Copy link to clipboard

Copied

I have a customer who recently started having issues with uploading .mov files into Premiere elements 2015. 

He is running windows 7  and had quicktime 7 installed on the PC. I am not sure why these files are not working.

Sometimes the audio will upload with a black screen and other times they get the error message that the codec is missing.

Views

128

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

.mov upload issue (Missing Codec)

New Here ,
May 17, 2018

Copy link to clipboard

Copied

I have a customer who recently started having issues with uploading .mov files into Premiere elements 2015. 

He is running windows 7  and had quicktime 7 installed on the PC. I am not sure why these files are not working.

Sometimes the audio will upload with a black screen and other times they get the error message that the codec is missing.

Views

129

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 17, 2018 0
Adobe Community Professional ,
May 17, 2018

Copy link to clipboard

Copied

Without more detailed information about the source of the .mov files and the target computer, the only guess can be pending hardware failures.  Premiere Elements 15 is a stable program for thousands of users.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 17, 2018 0