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.MP4 Videos

New Here ,
Mar 18, 2017

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Over 1/2 of the .MP4 video files will not play once imported. Other .MP4 clips play fine including .avi and .MOV.  The error message says I don't have the required codec.

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.MP4 Videos

New Here ,
Mar 18, 2017

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Over 1/2 of the .MP4 video files will not play once imported. Other .MP4 clips play fine including .avi and .MOV.  The error message says I don't have the required codec.

Views

134

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 18, 2017 0
Adobe Community Professional ,
Mar 18, 2017

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Sorry for the many questions....

Where did the source files come from?

Where were the source files when you started the project?

Where are the source files now?

What is the frame rate of the source files?  Is it variable?

What exactly does the message say?

Can you post a screen shot of the message?

What version of Premier Elements are you using?

Do you have Apple's Quicktime installed?

What computer and CPU do you have?

What computer operating system are you using?

How much disk space do you have?

How much memory do you have?

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